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Why am I stuck in a loop in the File section of my return?

SOLVEDby TurboTax176Updated April 08, 2022

Some TurboTax Online customers may experience a looping behavior during final review or after entering their driver’s license or other ID info in the File section of their return. Some customers may also get the error message "Hmm, looks like we hit a slight snag in this section" in these areas.

We’re currently working to resolve this issue. 

For a potential fix, we recommend going back through the three review sections one at a time: 

  1. Select Federal from the left menu, then Federal Review from the top menu to begin the federal review process
  2. Select State from the left menu, then State Review from the top menu to begin the state review process
  3. Select Review from the left menu, then Check my info to begin the final review process

If the looping behavior continues after following these steps, we recommend filing an extension for your federal and state returns and paying any taxes due before the filing deadline (April 18, 2022). This will help you avoid any late fees or penalties in the event this issue isn't resolved by the deadline.

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