(For Turbotax CD/Download customers)
A Support ID is a number we use to track your request for assistance. It helps us connect you with a TurboTax specialist (for product questions) or a tax expert (for tax questions) who is best suited to help with your specific issue. The Support ID can also save you time in our phone system.
There are two ways to get a Support ID:
- Visit our Contact us page. On this page, we'll ask which TurboTax product you’re using, and then you can give a description of your issue. You'll then get a Support ID along with the phone number to call us. Write down your Support ID, as we might ask you for it when you call.
- If you call us directly without first visiting the Contact us page, we'll ask about your issue and then give you a Support ID. Write it down.