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How do I fix my TurboTax Mac connection problem when attempting to import from ItsDeductible?

by Intuit• Updated 6 months ago

If you get a blank screen or Internet connection error (pictured below) when attempting to import your charitable donations from ItsDeductible into TurboTax for Mac, you'll need to reset your Mac Keychain.

If you get a Keychain prompt asking you to provide TurboTax access to Intuit ID, enter the password for your account and select Always Allow.

If this doesn't work or you selected Deny, remove Intuit session tokens stored in the Keychain.

  1. Quit your TurboTax Mac application.
  2. In Finder, select Applications and then open the Utilities directory and launch the Keychain Access application. Type intuit id in the search box.
  3. If you notice any search results for Intuit ID and Kind as application password, delete them.
  4. Type the keyboard shortcut Command + Shift + Go to open the Go menu, then type ~/Library/Application Support and hit the return key on your keyboard. Select the TurboTax 20XX directory and delete AuthorizationClientContext.plist, if present.
  5. Restart your computer and try importing again from ItsDeductible in TurboTax.
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