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Learn about TurboTax Live’s chat feature

SOLVEDby TurboTaxTurboTax Online1015Updated January 12, 2022

We want you to feel totally confident when you file and that’s why when you want answers fast, TurboTax’s Live chat feature is here to quickly connect you with a tax professional while you're working on your return. This feature is available daily from 5:00 AM to 5:00 PM PT.

To access the chat feature:

  1. Sign in to your TurboTax Live account.
  2. Select Connect with live help on your screen
  3. On the How can we help you? screen, enter your question and select Continue.
  4. On the next screen, select Start chat. You will be connected with a specialist as soon as possible.
  5. When you’re finished, close out of the chat box and select Exit chat.

If you minimize or lose your chat conversation, select Live help to reopen your chat window and continue.

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