TurboTax FAQ
TurboTax FAQ
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Troubleshoot Printing Issues - TurboTax CD/Download

If you're having printing issues, we can help,

First, make sure you can print something from a different program.

If your printer is working:

  • Try printing a PDF of your return. 
    • If you saved a PDF of your 2016 or prior year return, locate the PDF on your computer and print it.
    • If you didn't save a PDF of your return or you can't find it:
      • For a 2016 return: 
        1. Open your return in the TurboTax program.
        2. Click the File menu in the upper left.
        3. Now select Save to PDF. (Be sure to note where you save the PDF on  your computer for future reference).
        4. Open the PDF and print it.
      • For a 2015 or earlier year return, you'll need to have the *.tax file from when you initially did your return
        Once you have located the *.tax file:
        • If you have the CD/Download program from the year you did the return, install it on your computer and then: 
          1. Open the *.tax file of your return.
          2. Click the File menu in the upper left.
          3. Now select Save to PDF (Be sure to note where you save the PDF on your computer, for future reference.)
          4. Open the PDF and print it.
        • If you don't still have the CD/Download program from the year you did the return, here's what to do:

If you’re not able to print: 

 
Troubleshooting Steps
 
Follow these steps in the order given:
  1. See if you can print something from a different program.
  2. Make sure your printer's drivers and computer's operating system are up-to-date.
  3. Make sure your TurboTax software is up-to-date.
  4. Make sure the printer you're using is your default printer.
  5. Remove all other devices (external or thumb drives, scanners, etc.) which can sometimes interfere with printers.
  6. Shut your computer and printer down for 15-30 seconds, and then turn them back on.
  7. If your printer is on a network, try a direct connection to a printer using a cable.

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