TurboTax FAQ
TurboTax FAQ
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How do I contact TurboTax?

If you're using TurboTax Online:

  1. Start by signing in to your account (if you aren't already signed in).
  2. Once you're in, selectin the upper-right corner of your screen.
  3. Now select Contact Us at the bottom of the next screen.
  4. Enter your question and then select Let's talk.
  5. Now choose between:
  6. Posting your question to our community of experts (Post a question); or
  7. Talking one-on-one with a live TurboTax Expert, CPA, or Enrolled Agent (Talk to a specialist) (requires the PLUS add-on if using Free Edition).

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account:

  1. Go here to contact us.
  2. Ask your question, select Continue, and follow our onscreen instructions.

We're open M–F from 5:00am to 5:00pm Pacific.