TurboTax FAQ
TurboTax FAQ
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How do I contact TurboTax?

If you're using TurboTax Online:

  1. Start by signing in to your account (if you aren't already already).
  2. Once you're in, click Contact in the upper-right corner of your screen.
  3. Ask your question, and then:
    • Post it to our community of experts; or
    • Talk one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Federal Free Edition).

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.

Live help is available every day from 5:00 AM to 9:00 PM (Pacific Standard Time).


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