TurboTax FAQ
TurboTax FAQ
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How do I contact TurboTax?

If you're using TurboTax Online:

  1. Start by signing in to your account (if you aren't already signed in).
  2. Once you're in, click Help in the upper-right corner of your screen.
  3. Now click Contact Us at the bottom of the next screen.
  4. Enter your question and then click Continue.
  5. Now choose between:
    • Posting your question to our community of experts; or
    • Talking one-on-one with a live TurboTax Expert, CPA, or enrolled agent (requires the PLUS add-on if using Free Edition).

If you're using the TurboTax CD/Download software or can't sign into your TurboTax account, click here to contact us. Ask your question, click Continue, and follow our onscreen instructions.

Live help is available Monday-Friday 5:00 a.m. to 5:00 p.m. PT.