TurboTax Desktop error: A secure connection is necessary to keep your information safe.

SOLVED•by TurboTax•103•Updated December 13, 2023

When we electronically send your return to the IRS or state agencies, we use SSL encryption to safeguard your info. When establishing a secure connection, if the encryption isn't strong enough, TurboTax will stop the connection. A secure connection is necessary to keep your information safe.

Select the solutions below to fix this error.

Check the encryption in your web browser

Go to the TurboTax website.
If your browser gives you an error, your connection probably isn't secure. Follow the troubleshooting guide for your browser.

Verify that the system data and time are up to date

Make sure that the date and time settings on your computer are correct.

Update Windows

Make sure your Windows operating system is up to date.

Temporarily disable SSL scanning by your antivirus/firewall

If your antivirus or firewall program has a feature to scan/protect SSL connections, temporarily turn it off.
You may need to look through your antivirus/firewall vendor program's help to see how to do this.
Remember to turn SSL scanning back on when you're done using TurboTax.

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