, Answering FAQ'sTurboTax Employee
During the busy tax season, it can take a while to contact someone at the IRS. Before you wait on hold, make sure the IRS is equipped to handle your request.
When you should NOT contact the IRS
- To check on the status of your e-filed return (click here instead);
- To check on the status of your refund, unless the IRS Where's My Refund service specifically tells you to do so;
- If you have problems with or questions about TurboTax (contact us instead);
- If you have questions about your state return, unless your state tax department told you to contact the IRS. Look up your state tax department's contact information.
When you should contact the IRS
There are many reasons you might want to talk to the IRS, but these are the most common ones:
- To ask about an IRS notice you received;
- To request a copy of a previously-filed federal return;
- To report tax fraud, including tax-related identity theft;
- To verify last year's information if you're unable to get a working IRS E-filing PIN;
- If you think your refund may be delayed because of unpaid debts or child support;
- If you're unable to pay your tax bill due to a hardship.
To reach the IRS, visit the IRS Contact Page for contact options and hours of operation.