, Answering FAQ'sTurboTax Employee
Yes. If your 2014 TurboTax CD arrives in a damaged or defective condition, mail it within 60 days of receipt (or within 60 days of purchase, if you bought it from a retailer) to:
PO Box 79276*
Pleasant Prairie, WI 53158
Also include a dated receipt or packing slip. Once we receive your CD, we'll mail a replacement to your address on file.
Note: If you bought your CD from a retailer, you might try asking them for an exchange first. If they refuse, you can then follow the process above. This won't affect your rights under our TurboTax Satisfaction Guarantee.
*You can also ship it to our physical address – replace PO Box 79276 with Door 20, 11500 80th Ave – the rest stays the same.
2010 – 2013 software replacements
We no longer provide replacements for TurboTax 2009 or earlier software.
- How do I download the software I purchased at TurboTax.com?
- Our TurboTax Satisfaction Guaranteed refund policy