I was going to transmit federal and state returns, I received a message stating "Validation failed", then proceeded to tell me that there is an update available for my program. I checked for updates and it said I am up to date. It then tells me that I can print the return and mail it, however I paid $80 for the program, and another $20 for the state form, I shouldn't have to print and mail my return. Help!
The same thing happened to me yesterday. I hope someone will answer this questions.
Me too. I even did an update on my MacBook and tried again and no luck.
This is disgusting. I have been using Turbotax on a MacBook Pro for years with no problems. I even bought a new MacBook Pro last year because I received a message from Intuit that my old one wouldn't work for the 2019 package. Now I have spent a lot of money and Intuit tells me to mail it to the IRS. They could fix this problem if they wanted to.
The same thing happened to me today. I'm using Mac OS 10.15.2, and my TurboTax is already updated.
Support team: Please respond ASAP.
Thanks.
Same problem for me. Also, Massachusetts requires e-file. Turbotax when will this be fixed?
I have tried 2 different Mac with no success! TurboTax please resolve this issue fast. Already paid for 2 efiles and the software. What is going on????
Same issue on Windows 10 desktop. Trying to file Federal and NY State E-File. Indicates I need an update but both products who Up To Date. I've restarted multiple times.
I have the same problem, too, with TurboTax Home & Business for Mac. Application version is 2019.r14.032
I'm having the same transmission problem as everyone else. The state where I live (New York) requires that I e-file. I sure hope Intuit can figure this out quickly.
I was able to get a refund from Amazon (where I purchased TurboTax), and I'm trying out TaxAct now: https://www.taxact.com/
I just spoke with a customer service rep. This problem only occurred within the last few days. Turbo Tax is aware of the issue and is fixing it. You can request to be notified when there is a resolution to the issue. Click on the three dots beside this conversation and subscribe to the feed.
So no one from Intuit has responded to this thread despite apparently knowing about the issue? And they removed the customer service phone number from your post? I guess they just don't value their customers at all.
I had the same thing happen and went to the support site. It seems that a couple of my NYS forms are not ready yet. When I switched to just filing my federal return, it went through. I just have to wait for New York to get with it since they require e-filing.
Thanks kehand52. Had the same problem, then sent only my federal and not New York State as you suggested and it went thru.
BTW, did you find what the problem was with your state filing? I never checked mine in detail, but from your response it sounds like it's a state issue that you're waiting for them to fix?
yet another in MA
Intuit we need an official response and date for resolution
Same transmission error that I need to update the software, but no update. Same issue if I try just Federal. Intuit, we need an estimate ETA for this problem.
I also had the same problem, started yesterday (Sat 2/8). I was still having the same problem today Sun 2/9. I called Intuit TT support on 2/8 and was told by that person she had heard from several others about the same problem and to wait. Tried e-file again Sun 2/9 and still had the same problem. If you try to uninstall TT it also gives you a repair option. I tried the repair tool and got an error message with code 1334 (I'm using Windows 10 with a PC download version). So I uninstalled and reinstalled TT, thinking there was a corrupt file on the install. After the reinstall I had the same problem. I found an .exe file on another TT support thread that forces a manual update. Downloaded and tried that with no luck. So I called TT support again and was told it is a widespread problem and common to get the error code 1334 with the repair tool. So there is a software glitch that needs to be fixed. Support gave me a code to use the online version of TT for free, which I did and got my taxes e-filed without a problem, but I had to reenter all of the info. That wasn't too bad because my filing is fairly simple. Time consuming and a pain to do taxes a second time, but it also verified what I had done the first time and came up with the same result. Although it should not have happened this way.
I'm sure they will push out another update soon with a fix for this problem, so looks like you just have to wait or contact support and do your taxes again online.
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to previous response ' JakailaLO Employee TurboTax' employee answer what does my browser cookie have to do with my post "Same issue on Windows 10 desktop using the TurboTax application"?
I'm very curious as I wouldn't think a full software application (w/executable) is adding/updating cookies on my browser and if so, can you elaborate on how intrusive Turbotax is to my full desktop or link to disclosure of this intrusiveness.
Elaborate - I'm using the TurboTax 2019 Premier Application. If/when I choose Update it indicates my "Your Software is Up To Date" and I'm unable to submit E-File as it indicates there is a new update available for my TurboTax.
I have shut down all browsers (which clears any history/doesn't save cookies) and restarted without success.
I'm submitted Federal and NY returns.
Those of us asking for an official response didn’t mean for you to just drop in and copy/paste some completely unrelated “suggestions.” We’re talking about the known issue with downloaded/cd TurboTax that makes it impossible to e-file. When will that massive bug be fixed?
@JakailaLO I think we are all having problems with an installed version of Turbo Tax 2019 software on our computers - Macs and PCs. What would using a different browser or clearing cookies accomplish since I was not using a browser to begin with?
Same probably for Alabama. Waiting...
All good as of 0700 Central, State accepted without error.
I checked for updates this morning. It downloaded the update and then I was able to transmit. Huzzah! Looks like they fixed the problem. Sounds like the software does a check for the current version number on a remote server and won't allow to send unless current. I suspect someone incremented the number without posting the actual update for download. Just a guess.