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Level 2
posted Mar 19, 2023 6:22:39 AM

Wrong email address printing on state return

My intuit account has my current email address.  However, when I use Turbotax Desktop for Mac, my state tax return automatically fills in an old email address of mine under the signature lines.  I can't find where to get that corrected (other than overriding the field), so that the correct information transfers to next year's tax return as well.  Anybody know how to correct this?  Thanks!

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7 Replies
Level 15
Mar 19, 2023 8:51:50 PM
Intuit Alumni
Mar 20, 2023 8:14:42 AM

Follow these steps to update your TurboTax account email, phone number, mailing address, or password:

  1. Sign in to your Intuit account
  2. To update your user ID, password, email address, or phone number, select Sign in & security
  3. To update your name, date of birth, address, or occupation, select Personal info

However, if this does not resolve your issue, please click the link to contact TurboTax customer support.

Level 2
Mar 20, 2023 9:48:44 AM

Thank you for your suggestion.  However, my email is already correct in my Turbotax account.  That is not the issue.  When I import a previous year's tax return and transfer the information, it is transferring an old email address (that has not been active for years) onto my current year's tax return.  

Intuit Alumni
Mar 20, 2023 11:14:51 AM

 If the system will not let you edit the email address after importing, please reach out to TurboTax Customer Support for assistance.

What is the TurboTax phone number?

 

Level 2
Feb 19, 2024 1:14:36 PM

Did you ever get this figured out? I am having this problem this year with my son's return.

Expert Alumni
Feb 21, 2024 8:25:41 AM

If this does not work, please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

 

How do I update my TurboTax account info?

Level 2
Feb 28, 2025 10:51:55 AM

No, unfortunately, I never did :(