Try downloading it using a different browser. I only found this FAQ. Maybe the workaround will work for your situation
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I keep getting the message: Whoops, We hit a snag loading your data. HELP
I am a victim of identity theft Bank Of America told me I had two payments one was in the amount of $13,131.09 and the other one was $5058.14. Two different cars went to two different places. One was in Yuma that address was [removed address].I’ve also taken loans out in my name I have 25 credit cards they took out of my name their loans they have taken out of my name