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New Member
posted Apr 18, 2022 2:17:08 PM

Won't accept AGI

Having problems verifying my identify. It won't take my AGI from last year.

0 3 454
1 Best answer
Level 15
Apr 18, 2022 2:22:00 PM

Try using a Zero for your 2020 AGI.  The IRS was and still is backlogged which caused allot of 2020 returns to be processed late or have not been processed yet, this has caused allot of 2020 AGI to be rejected.  When that happens then using Zero usually gets you through to accepted.

3 Replies
Level 15
Apr 18, 2022 2:22:00 PM

Try using a Zero for your 2020 AGI.  The IRS was and still is backlogged which caused allot of 2020 returns to be processed late or have not been processed yet, this has caused allot of 2020 AGI to be rejected.  When that happens then using Zero usually gets you through to accepted.

New Member
Apr 18, 2022 2:51:14 PM

This might have worked.  It hasn't rejected yet. Thank you so much.

New Member
Apr 18, 2022 3:11:24 PM

Unfortunately, zero didn't work either.  Thank you for trying.