Windows 10 on Desktop

Hello,

When I purchased Turbotax, I did not know that Windows 10 was a new requirement to run the Desktop software that I bought. I do not have access to Windows 10 in any way and my computer is not upgradeable. (There is no way arouhnd this.)

Is there a way you can switch me to the Online version or offer some other solution? I do not want to switch away from Turbotax as I have used it for decades.

Thanks!

296

Level 15

Feb 9, 2022 12:05:47 PM

What Windows do you have? I installed Turbo Tax on Windows 8.1. Window System Requirements

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-windows-software/00/26175

Level 15

Feb 9, 2022 12:07:42 PM

And sorry, the Online is totally different than the Desktop program and is priced differently.

To use the Online version you would have to start over in a new online return and pay for Online separate from the Desktop program. Then try to get a refund for the Desktop program.

Start an Online return here,

https://turbotax.intuit.com/personal-taxes/online/

Why sign in to the Community?

Windows 10 on Desktop