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New Member
posted Apr 6, 2020 2:44:04 PM

Why was my stimulus rejected

Intuit says I need to  print it and mail it why?

0 110 9552
1 Best answer
Expert Alumni
Apr 6, 2020 3:36:11 PM

When unexpected results occur, I recommend signing out of the program and closing the browser window completely. Wait a minute.

 

Then, open an incognito Chrome Window. Go to the TurboTax support at this link: TurboTax Updates for Stimulus Payment Registration.

 

For other Coronavirus related details, please see the following resources:

@Meggerbeez

24 Replies
Expert Alumni
Apr 6, 2020 3:03:38 PM

This issue should be corrected soon.  Please retry electronically filing your stimulus registration later today.  This issue should be fixed.  

 

Please make sure that  this link you used to file for your Stimulus Registration.   On this link, select If you don't need to file your taxes this year:

 

Level 2
Apr 6, 2020 3:26:59 PM

I had the same problem. However I don’t have an option to try to do an online submission again. It only gives me the option to print 

Expert Alumni
Apr 6, 2020 3:36:11 PM

When unexpected results occur, I recommend signing out of the program and closing the browser window completely. Wait a minute.

 

Then, open an incognito Chrome Window. Go to the TurboTax support at this link: TurboTax Updates for Stimulus Payment Registration.

 

For other Coronavirus related details, please see the following resources:

@Meggerbeez

New Member
Apr 7, 2020 9:57:01 AM

My stimulus check said rejected and I don't know why I did not have enough income to file a return this year so I registered and it told me I have to mail it in

Expert Alumni
Apr 7, 2020 10:24:56 AM

These links may help explain and guide you through the process.

https://turbotax.intuit.com/stimulus-check/ link to stimulus registration (SR).  It is very important that you uses this link that says register now if you don't need to file taxes this year.  Otherwise, you will not be able to E-file a zero return. It also has the calculator.

 

The IRS says it is working on developing a web-based system for people to give the government their direct-deposit information. Keep checking www.irs.gov/coronavirus for more details on this.

 

Edited 04/07/2020

Level 2
Apr 7, 2020 10:29:17 AM

That completely fixed the problem! Thank you so much!

@KathrynG3 

Expert Alumni
Apr 7, 2020 11:39:17 AM

You're welcome!

Level 1
Apr 7, 2020 5:24:48 PM

I have this same issue. You are advising to re-file electronically. Does this mean creating another account? When I went to the link specified and tried incognito mode, it still prompted me to sign into my account, which of course did not give me an option to re-file, only to print.

Expert Alumni
Apr 7, 2020 5:41:53 PM

These links may help explain and guide you through the process.

https://turbotax.intuit.com/stimulus-check/ link to stimulus registration (SR).  It is very important that you uses this link that says register now if you don't need to file taxes this year.  Otherwise, you will not be able to E-file a zero return. It also has the calculator.

 

The IRS says it is working on developing a web-based system for people to give the government their direct-deposit information. Keep checking www.irs.gov/coronavirus for more details on this.

Level 2
Apr 7, 2020 7:17:27 PM

It wasnt fixed. I tried from a different device and it was still rejected. 

Expert Alumni
Apr 7, 2020 7:38:50 PM

If you used the stimulus website, you may have picked the wrong option to file a zero return.

https://turbotax.intuit.com/stimulus-check/ link to stimulus registration (SR).  It is very important that you use the option that says register now if you don't need to file taxes this year.  Otherwise, you will not be able to E-file a zero return. It also has the calculator.

New Member
Apr 7, 2020 9:05:57 PM

Why was my stimulus check rejected 

Level 1
Apr 7, 2020 11:14:10 PM

I used the correct option for filers that do not have to file a return and who do not receive social security. I input all requested information correctly, submitted and my stimulus registration was rejected with instructions to mail a printed copy. Why is this? Multiple "tax experts" are citing issues with TT and are giving different information such as to re-file, create a new account or just reiterating what I already know. With all due respect, can someone please answer my question? This process is already frustrating without "tax experts" adding to the confusion with answers that seem to dodge the actual question

Returning Member
Apr 8, 2020 9:51:38 AM

I have tried many times, I used the link that said I don't need to file tax return to register for the stimulus check update checking account info,. as I don't want to file my taxes just yet, it keeps saying rejected...where can I update my checking account info without filing my 2019 tax returns ????

Returning Member
Apr 8, 2020 9:59:05 AM

I don't want to my 2019 yet and I am just trying to enter in my banking information to get the stimulus check,  I thought you go to  "If you don't need to file your taxes this year " and I register and it still gives me the error that it failed to go through ..what do I need to do , to correct this info and make it go through???

Expert Alumni
Apr 8, 2020 10:15:37 AM

If you had filed a 2019 return, or tried to do the registration earlier, you will get rejected because the IRS will only allow one E-file per SSN.  This is for security reasons.  If all else pails, you can mail it in.

New Member
Apr 8, 2020 11:38:16 AM

Why

Expert Alumni
Apr 8, 2020 11:46:27 AM

Make sure that you are using this link for your Stimulus Registration.  When you are on this webpage, scroll toward the bottom and select, If you don't need to file your taxes this year.  If this is the site that you used, please re-try electronically filing your Stimulus Registration.

 

Level 2
Apr 8, 2020 11:54:04 AM

I have done that one numerous times and it still comes back as stimulus registration rejected. 

Level 2
Apr 8, 2020 11:54:47 AM

Did that and it didnt work for me. 

Expert Alumni
Apr 8, 2020 11:58:12 AM

If all else has failed, you will have to mail it.

Level 2
Apr 8, 2020 11:59:11 AM

My original one that I filed was rejected as well. 

Returning Member
Apr 8, 2020 12:04:32 PM

I did NOT FILE 2019 I am only trying to register my banking information for the stimulus check you were not reading peoples messages it keeps saying it gets rejected when we go through the whole process of updating our banking information for the stimulus check what can we do do to it keeps getting rejected????????

Expert Alumni
Apr 8, 2020 12:49:33 PM

If all else fails, you can mail it in.  Or you can wait and use this IRS tool when it is available.

 

If you only want to change your Direct Deposit Information

 

The Treasury is expected to shortly announce an online portal where direct deposit information can be supplied to the IRS. Here is what you should do: 

 

Go to  http://www.irs.gov/newsroom/economic-impact-payments-what-you-need-to-know to see if they have set up the online portal. (This article will be updated with the web address once it’s available.)