☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jan 28, 2024 6:45:19 PM

Why doesn’t my return show on the mobile App

I can access my return online but not on the app on my phone

0 4 283
4 Replies
Level 15
Jan 28, 2024 7:56:19 PM

You are probably in the wrong account on the app.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account Recovery

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

 

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

New Member
Jan 28, 2024 9:38:44 PM

I do t have another account. This was my first and only turbo tax return. 

Expert Alumni
Jan 29, 2024 9:02:05 AM

It looks like you have TurboTax Online, but you do not have TurboTax Live Online.

All features of TurboTax Live are available on your mobile phone or device. 

If you want to upgrade to TurboTax Live from a different TurboTax product, you'll need to do that from a computer.

New Member
Jan 29, 2024 11:31:12 AM

I thought premiere had access to live help