I am wondering why the site is going so slow and freezing every time i try to continue the filing process? This has been going on without exception for about 2 weeks. I have checked many forums and i am not the only one having this issue.
The amount of time i have invested in this process now makes me feel like using turbo tax was a poor investment of my time. If you count up all the hours spent waiting and waiting along with the time taken to actually input the data, I could of spent much less time and money on a tax professional. At this point the sunk cost is adding up.
Can you please fix this. I cannot be the only frustrated long time customer who likely wont be back next year.
I am not sure why. But we can try to fix it. If you are filing with TurboTax online, let's do these:
I am so frustrated this year as well - I barely even made money using Robinhood (partner of TurboTax) and I cannot file ... I get to the final step and it wants me to "check" entries (from the 1099-B I uploaded, not hand entered) and this freezes up the entire system... please please help I just want to get this crap off my to-do list.
In some instances, temporary internet files can disrupt access to secure websites. If a page fails to load or you experience difficulties signing in to your account, clear your browser's temporary internet files, including cookies, cache and browser history. Then close and restart your browser.
I have had the same problems this year with Turbo Tax Online, it is a miserable process, it just sits there and spins forever on almost everything I try to do. I have spent nearly 3 days on tech support, they always try and blame it on on my computer and internet, I have a high speed modern computer and 360Mbps comcast internet. So, wrong wrong wrong, clearing cache is worthless as well. However now that few people are online, I was finally able to get through my Schedule K-1's, even with the constant upload issues and freeze ups.
Now I am trying to file and it just spins and spins in Review Process, I have waited for hours and hours and it is still spinning. Turbo Tax Online has become a pretty useless product and a massive waste of time. I too am wishing I had used a more professional product from another company, sadly I been using this for years back when it worked great. Now all my carry over data is stuck inside their cloud. OMG the dread of changing to a new product, but this has been so bad this year that I think I don't have any choice. I can not even file my taxes because of the Crappy Service... I wonder why they don't just update their servers, clearly they can not handle the load. Or maybe their code is just full of bugs and Thread lockups... that is likely to be the case is their backend code is so bad they are having thread locks. Many programmers I used to work with had no idea on how to use threads and properly manage them. LOL
PS : I found a solution. DO NOT USE Turbo Tax Import Feature for you broker 1099's, it will try and import every single individual transaction which causes their back end servers to roll over and play dead. Instead delete any 1099 you imported and just manually add the whole cost basis numbers instead of the individual transactions. Short Term totals, Long Term totals, etc and then their back end servers can handle it. Worked For Me.
I am outside the country, and there is no international number to call. Supposedly they can send a text to my US phone number...but won't send a message to an international number which is all I have..
Over two months of trying to finish filing. It just doesn't move on from "file and Pay". I would have thought they would want me to pay...but can't get any further. Two separate browsers, followed all the suggestions...nothing.
Hoping they will fix this before July 15th!
Anyone else still with these problems?
I am facing the same issue. There is a page in the end "Check This Entry" and spins forever.
It depends.
Please try clearing your cookies in your browser and then log back into your TurboTax software. Many times, this will help clear the issue and allow you to log back in.
@bonnie00258 You may need to clear your cache and cookies. Make sure your return is saved in your TurboTax account and then sign out. Clear the cache and delete the cookies on your computer, open a new browser, sign back into your account and continue with your tax return.
If you still continue to have the same problem, please click the link to contact TurboTax customer support.
This is literally the laziest goddamned response you TurboTax customer service could possibly muster. I too have been on over 4 hours worth of troubleshooting calls. I've done the cookie thing, cache thing, and I've tried three different browsers across a desktop, a laptop, and on a mobile phone as well as the downloaded app. NOTHING WORKS! Get your heads out of your asses and FIX THE GODDAMNED ISSUE! It's clearly been a problem for years and is specifically tied to the 1099-B upload for the holding period.
Same problem here! Clearing the cache and browsing data does not work. This has to be an issue with the software. If enough people complain about this issue maybe the TT team will fix the issue.
You're going to have to delete your 1099 and manually input your data to avoid their janky ass holding holding period bug. It's the only way I could finish the process.
Have you checked to see if your software needs updating? Help with doing so has been provided by clicking here.
CLEARLY ITS A PROBLEM ON TURBO TAX'S END!! THIS IS RIDICULOUS. BLAME YOUR CUSTOMERS SOME MORE!
I'm having this issue with the check entry screen for the 1099B. I've cleared my cache, deleted cookies and everything else you guys have recommended and it still doesn't work. What can I do? And please ask someone to fix these issues with your software/site. It's not our fault.
To update or delete the information you imported in TurboTax Online:
Open or continue your return.
From the left menu, select Federal and then select Income & Expenses.
Proceed to the Your Income and Expenses screen.
Select the Edit button next to the item you would like to update or delete.
In the TurboTax CD/Download software, you can delete imported items as follows:
Open your return.
From the TurboTax File menu, select Remove Imported Data.
Select the item(s) you want to remove and follow the instructions.
Caution! Changing the information you imported can be problematic. For example, if you're audited you'd have to explain why the numbers on your return differ from the original data source. If you must update or delete items, be sure to keep detailed notes with your tax records.
This didn't work I have no idea what to update. There is no negative proceeds value anywhere on my 1099s or my return.
If you are dealing with a small number of transactions, and you imported your 1099-B, have you considered trying to delete the imported and manually entering them (only 1 entry for total net L/T gains/<losses>, 1 entry for total net S/T gains/<losses>, and any wash sales? Also, if you haven't yet tried this and are going do try - don't forget about any interest and dividend income, etc.
I cleared the transactions and inputted them manually twice and I cleared and I re-imported the 1099’s 3 times. I have completely cleared and started a whole new return 3 times now using these various methods and no matter what, it still says I have negative cost basis.
Please click the link below for steps to help customers impacted by the negative proceeds values issue that is preventing the e-file submission of tax returns.
Thank You WendyN2. now while your advice is a little late from my question last year. I was indeed importing my 1099-B's and it was making both turbo tax desktop and turbo tax online worthless, and unusable. So this year I stopped importing and I am not typing it in by hand. Last year my 1099-B's were not that big and it killed Turbo Tax when importing. This year (2020) one of my 1099-B's alone was over 300 pages because of losing everything on Margin Calls, so I knew there was no way Turbo Tax was going to work if I imported it. So a financial tax accountant friend told me I don't need to enter every transaction and to just enter the sums just like you suggested. That is working and I am not having the hour long and longer spinning icon and constant time outs and failures in Turbo Tax now that I am stopped using their import feature. I wonder why they self injure themselves and import every single transaction instead of just the sum totals?
I have cleared cache, restarted computer, and done all of the things that are posted and still am stuck. Is there a way to manually go in and update the files. It probably cannot handle the number of stock trades I have entered from TD ameritrade
If you are having issues and need assistance, please contact customer support. Please see the Customer Support phone number here. If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/
Totally a bad idea to call TT support, nobody at Turbo Tax understands or are allowed to admit their product suffers massive failures when importing 1099-B with lots of transaction, in my case TD Ameritrade. The past 3 years I have spent at least 20 hours each year on the phone with Turbo Tax support, it is painful as you have to prove the lock up etc etc, eventually they move you up the line to other help, but these people which are closer to real tax professionals, they are quicker to tell you that they can't help because it is the software that is failing. They then offer a desktop version, which while it does help it still suffers the same issues just not as bad.
Bottom line DO NOT IMPORT 10099-B into Turbo Tax if you make regular buys and sells, TT Import does not know how to use the sums of transactions and instead give you hundreds of pages added to your tax return reporting every single transaction which is what chokes the TT software into crashing, timing out, and generally not working... Last year I was not even able to run the Review Process on TT Online, it would never complete and just time out ( i spent at least 30 hours on the phone, problem never solved ).
The solution is to just add the sum totals of the Long Term Reported, Short Term Reported, Long Term not Reported and Short Term not reported by hand. TT does an excellent job then and the hours and hours of spinning cursors and time out will not occur. I am having a much better time this year with Turbo Tax by foregoing Import.