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New Member
posted Jan 13, 2026 5:43:20 AM

Why does the screen go white when I try to file?

When I'm trying to file, I go through the review, get the all clear, see how much I'm supposed to get, then when I hit continue the screen goes white. I have rechecked everything multiple times to make sure nothing is wrong or missing. When I use the app I don't get the white page but I keep having to cycle through the review, the all clear, and the amount I'm supposed to receive over and over again.

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1 Replies
Level 15
Jan 13, 2026 5:59:58 AM

Maybe you are waiting for some forms.  Click Review to see if you are missing some forms needed in order to e-file.

 

Many federal and state forms are not yet available.  Check here for form availability. The dates are subject to change.

 

Tax form availability tool

 

 

Be patient.   

IF you e-file now, your return will go into “pending” until the IRS starts to accept/reject returns in late January. You cannot make any changes while the return is on the server. The IRS will start to accept/reject 2025 e-files on January 26.   And….a state return cannot be accepted until after the IRS accepts your federal return.