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New Member
posted Feb 22, 2025 9:11:33 AM

Why do I keep getting an error?

I have entered all my personal data and I'm ready to enter self employment data and I get an error. I can't find the error. Where do I find the error?

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3 Replies
Employee Tax Expert
Feb 23, 2025 7:56:44 AM

Please clarify the exact error message you are seeing from TurboTax. Also, which version of TurboTax are you using: TurboTax Online or TurboTax for Desktop? Windows or Mac? If Online, which browser?

New Member
Feb 23, 2025 8:51:51 AM

I bought the self-employment online version. Chrome browser. Windows10

It said "Oops we encountered an error. try going back to the interview and navigate past the step where you encounter the error." I went back several times only to see that there were no errors in my data in the interview and I have no way to move forward. Please help.

 
 

 

Employee Tax Expert
Feb 23, 2025 9:14:02 AM

What error are you receiving? What does the error message say?