Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 6, 2022 12:22:18 PM

Why do I keep getting an error has occurred, please try again when I try to transfer my binance API Key?

1 32 4938
24 Replies
Intuit Alumni
Feb 6, 2022 5:57:14 PM

Have you tries clearing your cache and refreshing? This may help. Assistance with doing so has been provided by clicking here.

Level 2
Feb 11, 2022 8:45:49 AM

I am having the exact same issue and refreshing the browser cache did not resolved the problem. I even tried different browsers and computers. This problem prevents me to filling my taxes.

Intuit Alumni
Feb 11, 2022 8:56:21 AM

For further assistance, please reach out to us directly using the Help Article here.

New Member
Feb 17, 2022 7:51:12 PM

How or where are you entering the Binance api key?  

Intuit Alumni
Feb 18, 2022 8:45:04 AM

Have you been able to solve this issue?

@mseker66

Level 2
Feb 18, 2022 8:58:24 AM

Unfortunately no. It works with any other TAX services like ZenLedger, cyryptotrader, cointracker but not with TurboTax. What a shame that I have to pay additional $400 plus on third party services to file my taxes.

New Member
Feb 18, 2022 11:47:44 AM

Doesn't work won't add transaction history due to api limitations between the two. 

Level 2
Feb 18, 2022 12:13:44 PM

Thanks my friend. However, it doesn't work for me b/c of the limitation of transactions. I have had ~32k of transactions with Binance US alone. This is the message I am getting while trying to import using CoinTracker.

 

We could not import this

Your combined individual sales would exceed our limit of 10000

Returning Member
Feb 18, 2022 12:15:27 PM

Ah sorry i will delete my post then! good luck

New Member
Feb 18, 2022 4:09:31 PM

I am having this error also. Looks to be a common issue. This needs to be fixed by TurboTax ASAP. @LindseyLO @AkinaLO 

New Member
Feb 23, 2022 1:46:37 PM

I still cannot connect binance.us to turbo tax what is going on 

New Member
Feb 23, 2022 2:18:50 PM

Getting the same issue. It won't upload. Had to request a refund the cointracker because their service resulted in unrealistic figures. Found several sync issues. Considering taking my taxes elsewhere this is a total nightmare. 

Intuit Alumni
Feb 23, 2022 2:35:26 PM

If you are trying to enter a large number of transactions, please click here  for more assistance with getting this done successfully. 

New Member
Feb 25, 2022 11:03:54 AM

I am having the exact same issue. Tried many times and on different browsers and even different computers. Biance US and TurboTax are not connecting, we need this fixed. I cannot imagine importing every sale individually, and not to mention I am not even sure how to do...

Biance US never sent me a 1099-B form and I cannot download this from their site. I only get sale history detail...

Intuit Alumni
Mar 3, 2022 2:34:41 PM

You will need to contact Biance US to get a copy of the 1099 to be able to import it into Turbo Tax @sawalha.

New Member
Mar 6, 2022 8:29:16 AM

As of today this is still an issue.  Even uploading the CSV sales document fails because Intuit doesn't like the header format.

New Member
Mar 6, 2022 8:30:07 AM

We shouldn't have to.  Intuit needs to resolve their system issues.

Intuit Alumni
Mar 6, 2022 1:58:46 PM

@commbubba19

 

If the above suggestions are not working for your situation, please reach out to us directly using the Help Article here.  This ensures you will get to the correct department as quickly as possible.   

Level 2
Mar 24, 2022 11:46:01 PM

I'm also having this issue, it's definitely not because of an excess of transactions. I'm trying to contact binance.us about getting 1099. Likewise, every other app gives one except binance.us. Is it bc it's originally a UK-based company? No idea. 

Level 1
Mar 26, 2022 2:22:08 PM

I am also having this issue. Why is trubo tax ignoring it?

Intuit Alumni
Mar 26, 2022 3:01:26 PM

If you are using TurboTax CD/Download, please make sure that your software is updated to the most recent version. The below TurboTax help article will assist with this. 

How do I update my TurboTax CD/Download software program?

If that does not resolve the issue, please comment back. 
@shoot991

Level 1
Mar 28, 2022 8:08:39 PM

Binance.US does not offer a 1099-B to their clients/users. They simply provide a .csv of transaction history and send you off on your own to figure out the total gains/losses. There are some other 3rd party apps that provide a breakdown of gains/losses in a instant after the .csv is uploaded, but it's a minimum of $100. Pretty lame on Binance.US's part. Will certainly make me think twice before trading with this app in the future. Or, I'll just suck up the $100 and basically know what I'm committing to in order to trade via the Binance.US app.

Level 1
Mar 28, 2022 8:13:10 PM

Why hasn't TurboTax/Intuit made an effort to make the .csv file compatible with their system. It seems I was able to connect with many other custodians that I trade with through this app, but for some reason, you all must have missed how giant Binance.US is and how frequently it is utilized. It would be SUPER helpful if TurboTax/Intuit could update this feature on their app so that people like me can complete our filing. Seems like this company has had enough time to work out this kink and it's a real bummer it is still persisting. Please, if you can, would be great if you could rectify this issue ASAP. Thanks! 

Level 1
Mar 30, 2022 10:35:27 PM

I was getting errors with both the API and the CSV method. I cleared my Chrome browser cache and set it to allow all cookies. I also turned off an ad blocker. One of those changes fixed the issue.