☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Feb 28, 2020 8:16:28 PM

why do i get charged to e-file?

Why does it say i can e-file for free but it says i can pay by credit card or i can pay with my refund?  I already paid for the software.

0 9 4444
9 Replies
Intuit Alumni
Feb 29, 2020 11:27:25 AM

Are you using CD/Download? If so, if you are filing a state return there is a fee to e-file.

 

TurboTax CD/Download

  • Free Federal E-file Included — Free e-file of your federal tax return is included with your purchase of TurboTax CD/Download.
  • E-file Multiple Returns — Prepare and e-file up to five (5) federal tax returns at no additional cost. (This is the maximum returns limit set by the IRS.)
  • E-file State Return(s) — E-file your state return(s) for only $24.99$19.99 per state return.** You may e-file up to three (3) state returns per federal tax return.
  • or Print and Mail Your Return(s) — Print as many copies of your federal and state returns as you need for free when you purchase TurboTax CD/Download.

https://turbotax.intuit.com/modals/efile-desktop/

Level 1
Mar 28, 2020 9:49:51 AM

Seems to me I've already e-filed over 5 fed returns w/o an additional charge. Is that possible?

Level 15
Mar 28, 2020 9:52:54 AM

Yes if you didn't do a state return.

Level 1
Mar 29, 2020 10:55:38 AM

Thanks!

Returning Member
Mar 29, 2020 2:35:16 PM

When completing my State e-file, the fee shown is $19.99 + state sales tax.  I am then taken to the Intuit website where I log in, when I go to pay by credit card, the e-file fee is $24.99 + state sales tax.  Why am I to be charge more then originally stated in the software I purchased?

Level 15
Mar 29, 2020 2:40:20 PM

There was a price increase on March 1 (every year).  The early prices expired.   Have you updated your program?  It should have shown the 24.99 on the first screen.  

Expert Alumni
Mar 29, 2020 2:40:46 PM

The fee to e-file the state return went up from $19.99 to $24.99 on 03/01/2020.

Level 15
Mar 29, 2020 2:42:30 PM

@No_Names_Please wrote:

When completing my State e-file, the fee shown is $19.99 + state sales tax.  I am then taken to the Intuit website where I log in, when I go to pay by credit card, the e-file fee is $24.99 + state sales tax.  Why am I to be charge more then originally stated in the software I purchased?

You have not updated your software.  There was a price change effective on March 1.  The state e-file charge is currently $24.99.  You can avoid this charge by printing and mailing the state tax return.

Click on Online at the top of the desktop program screen.  Click on Check for Updates.

 

 

Returning Member
Apr 15, 2020 8:16:16 PM

Thanks for the clarification regarding price increase.  Also, I have updated my software multiple times (it asks me each time I open TurboTax Deluxe) .  In fact I just updated today before responding to this post and the price on the "file return" for state still has $19.99