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New Member
posted Feb 9, 2020 11:32:59 PM

Why can’t I trasmit my returns

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4 Replies
Level 15
Feb 9, 2020 11:48:16 PM
Level 1
Apr 30, 2020 7:40:27 PM

I AM FACING THIS ISSUE. This is the error message I'm getting. What should I do? 

 

The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

Level 15
Apr 30, 2020 8:01:16 PM

Add a US phone number for the Turbo Tax profile.  You need to click Intuit Account in the lower left of the Turbo Tax page and enter a U. S. phone number and then your password and save it.  I don't even think it needs to be a valid phone number because when you go to file the return, it gives you an option to get email updates and/or text messages.  Just make up a U. S. number if needed and don't check the box saying you want text messages and you should be able to get the taxes filed.  

Level 15
May 3, 2020 11:11:03 PM

@shaurya21 

Be aware that this is a public Internet forum, picked up by search engines on the Internet.  For your privacy and security, please do NOT post personal information in this public forum.  No telling who might try to spam you or could pretend to be from TurboTax to scam you.

 

You can remove your image above by editing your comment.  To do that, just to the right of your comment is a tiny blue 3-dot icon.  Click that, and in the dropdown menu choose EDIT.   I've also asked a Moderator to be sure it's been removed.