Why can't I transmit my returns?

I've finished everything and paid with a credit card to transmit my forms but nothing is happening. What should I do?

713

1 Best answer

Level 15

Jun 4, 2019 7:23:11 PM

Are you using Online TurboTax? It's most likely something in the browser that needs to be reset.

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

Log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again

If that doesn't work, see if a different browser (with cookies allowed) will solve it.

Level 15

Jun 4, 2019 7:23:11 PM

Are you using Online TurboTax? It's most likely something in the browser that needs to be reset.

It may be due to a CAPTCHA not appearing, where one would need to checkmark "I am not a robot."

Log out and clear your browser Internet cache.
Close the browser and reopen it.
Make sure cookies are allowed/enabled in your browser settings so the CAPTCHA will appear.
Log in and try again.
If still unsuccessful, do all the above, then this time open a private window/private browsing (aka "incognito mode").
Log in with the private window (again making sure cookies are allowed) and try the efile again

If that doesn't work, see if a different browser (with cookies allowed) will solve it.