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Returning Member
posted Jun 4, 2019 9:35:54 PM

Why can I not make a payment?!?

after entering my credit card information I get this error message:
"shippingInfoModel.zip(value: ) size must be between 2 and 14; shippingInfoModel.state(value: ) size must be between 2 and 2;"
even though everything is 100% correct

0 4 967
1 Best answer
Level 15
Jun 4, 2019 9:35:57 PM

See if this FAQ addresses your problem:

FAQ:   "ShippingInfoModel" Error When Paying For TurboTax Online

https://ttlc.intuit.com/replies/5294938

4 Replies
Level 2
Jun 4, 2019 9:35:55 PM

Please re-check your ZIP code and city value in Personal info section.

Level 15
Jun 4, 2019 9:35:57 PM

See if this FAQ addresses your problem:

FAQ:   "ShippingInfoModel" Error When Paying For TurboTax Online

https://ttlc.intuit.com/replies/5294938

Returning Member
Jun 4, 2019 9:35:58 PM

Yes, indeed.  That was the solution - thank you very much!  And it is because of my foreign residency and address just like other users described.
Unfortunately, because of it I ended up efiling about 10min past the deadline!  Wish there would be a note that the MAX bundle will really only work with a US mailing address.  Now I am wondering whether I am even elidigble for the MAX benefits...
Thank you again and best regards!   Georg

Level 15
Jun 4, 2019 9:35:59 PM

You're welcome.  Good luck.