You would generally see this error message if there are data issues that the software thinks should be fixed. Is there a specific error message you can share, that we can help you clear?
If you've updated all the requested information and you still cannot proceed past this error page, try these troubleshooting steps:
First, begin logging out of the TurboTax platform you're using, Online or Desktop.
If you are using TurboTax Online
- Check your browser's settings. (Clear your Cache and Cookies)
- Here are the official instructions for the most popular browsers:
- Google Chrome
- Mozilla Firefox
- Microsoft Edge
- Or, Try using a different web browser to login and complete your entries.
If you are using TurboTax Desktop
- Make sure the software is updated.
- If you haven't rebooted your computer, please do.
- Check your firewall and antivirus settings. Make sure they aren't blocking any feature of the software.
** If you are using the phone/tablet app, try changing to laptop/computer if possible. If you do not have access to a computer, switch to a web browser within your phone or tablet, and sign in from there.
**You might also want to uninstall and reinstall your desktop product (this has worked for some users). Make sure that you save the file and do a back up of your information (you do not want to lose any information). See: How do I back up my tax file in the TurboTax Desktop software?