why am i getting this message? Oops, something went wrong. Please try again.

Expert Alumni

Mar 19, 2025 11:50:17 AM

Where are you getting this message? We'd love to help you complete your tax return, but need more information. Can you please clarify your question?

New Member

Mar 19, 2025 12:26:53 PM

I enter my user name and password. get screen this screen:

Good news! We’ve transferred your info from last year to save you time

Continue

Then hit Continue and get this one:

Oops, something went wrong. Please try again.

Back

Retry

I have cleared my cache, tried using a different browser, changed password and restarted my computer but nothing is working.

Good thing this is not April 15th! How do I get in???

Expert Alumni

Mar 22, 2025 6:14:48 PM

Try disabling your anti-virus programs to get a better connection. Here's How to Turn Off Anti-Virus Programs.