Are you sure you used your Desktop program? Many people that bought the Desktop program have accidentally used the Online version. Or you added some other services like a state efile or added extra live help (even accidentally) and had the extra fees deducted from your refund. There is an Extra $40 Refund Processing Service charge (45 in California) for that. Go through the file tab and see what you selected. The Desktop extra live help is $60 plus the $40 Refund Processing Service charge is $100.