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New Member
posted Oct 31, 2024 5:43:53 AM

Where do i enter my email address

I can't complete my tax return, it keeps telling me to go back to my personal information and enter my email address

1 8 9869
8 Replies
Level 15
Oct 31, 2024 5:57:37 AM

Click on Intuit Account at the bottom left of the online program screen.

Click on Sign In & security

Click on Email address

Level 1
Oct 31, 2024 7:17:54 AM

Are you still having this issue, or did you figure out a resolution? It is happening to me exactly the same way. 

Returning Member
Oct 31, 2024 8:42:16 AM

This is NOT working. I have tried multiple browsers (Chrome, Edge, Safari), changed my email address and verified it with both different addresses. Signed out, cleared history/cookies/cache. Nothing is working.

New Member
Oct 31, 2024 8:55:01 AM

Same issue

Level 15
Oct 31, 2024 8:57:02 AM

@swissity @savannarsmith @pereznegra 

You will have to contact TurboTax support for assistance with this problem. 


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm


Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax

Level 1
Oct 31, 2024 11:50:35 AM

Thanks. I was so frustrated and under a deadline that I just went ahead and filed with H&R Block 🤷‍♀️ 

Returning Member
Nov 30, 2024 1:29:32 AM

Thanks. heater

Level 15
Nov 30, 2024 6:02:13 AM

@thammarong You have several posts -- in several old threads---- that make no sense.  What are you trying to do?