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New Member
posted Jun 7, 2019 5:37:38 PM

What is a 8960 hold reject code

my return was rejected with a 8960 hold reject code.  When I follow the link to fix my return it takes me straight to e-filing again.  What is the code and how can I fix the return

0 113 3266
24 Replies
New Member
Jun 7, 2019 5:37:40 PM

I have the exact same problem - no explanation, only this message in TurboTax email: "This return could not be processed for e-filing due to incorrect or missing information."

New Member
Jun 7, 2019 5:37:43 PM

I have this same error, what are we supposed to do? Form 8960 looks correct on my end.

New Member
Jun 7, 2019 5:37:44 PM

I have the same error, it looks like I did include a correct 8960 form in my efile.

New Member
Jun 7, 2019 5:37:46 PM

Same here.

New Member
Jun 7, 2019 5:37:47 PM

i'm having the same exact issue and error code.

New Member
Jun 7, 2019 5:37:49 PM

Same here

New Member
Jun 7, 2019 5:37:51 PM

Happened to me too.  Form 8960 looks okay.

New Member
Jun 7, 2019 5:37:52 PM

this is terrible service and gives me zero confidence in turbotax. it says it will walk me through how to fix the problem and then goes straight back to efile. 8960 is related to investment income, turbotax took info directly from merill lynch. is there any additional help?

New Member
Jun 7, 2019 5:37:54 PM

Has anyone tried calling or connecting with TT?

New Member
Jun 7, 2019 5:37:55 PM

could this be something related to answers to healthcare coverage questions?  turbotax asked me about a lapse in coverage, but i did not have one - i was always on my spouse's plan

New Member
Jun 7, 2019 5:37:57 PM

I am having the same issue - please assist

New Member
Jun 7, 2019 5:37:57 PM

i'm having the same issue. no clue how to fix it.

New Member
Jun 7, 2019 5:37:59 PM

I have the same issue too! The form 8960 seems to have been filled correctly.

New Member
Jun 7, 2019 5:38:00 PM

me too!!!

New Member
Jun 7, 2019 5:38:01 PM

I have the same issue. Had been using turbotax for four year, the help to "Fix it" does not help at all!

New Member
Jun 7, 2019 5:38:03 PM

is this some glitch if it is happening this much? there is no correction to be made it just wants me to efile again

New Member
Jun 7, 2019 5:38:05 PM

I also had this come up: Reject code 8960_hold. It just send me back to do a normal e-file. Yet again, another unknown problem with my submission. After 8 seamless years, I'm starting to Lose confidence with TurboTax

New Member
Jun 7, 2019 5:38:06 PM

Same here! What gives?

New Member
Jun 7, 2019 5:38:08 PM

Same issue here. I compared my 2018 return with my 2017 return and don't see any changes in how form 8960 is filled.

New Member
Jun 7, 2019 5:38:09 PM

same here! form 8960 looks ok but maybe I missed something??

New Member
Jun 7, 2019 5:38:11 PM

has anyone contacted turbo tax for live support to ask about this? i didn't pay for that part of the service

New Member
Jun 7, 2019 5:38:12 PM

Same here!! Is it issue with turbo tax? So many complaints in few mins ????

New Member
Jun 7, 2019 5:38:13 PM

i'm waiting in the queue for a callback - ETA 10 mins

New Member
Jun 7, 2019 5:38:15 PM

same issue. I also had question about healthcare coverage - wonder if that triggered it somehow. the endless loop of taking me straight to refile is frustrating.