☰
✕
Sign In

Why sign in to the Community?

  • Submit a question
  • Check your notifications
Sign in to the Community or Sign in to TurboTax and start working on your taxes
New Member
posted Jun 1, 2019 1:34:31 PM

What do I do if my download code did not work?

I purchased Turbotax Home and Business from Costco in December but my Microsoft Surface does not have a CD drive. I called the 800 number to request a download code and it was sent to me immediately. I opened the email, clicked the link, and input the codes, but nothing happened. The code only works once - what do I do now?

0 1 524
1 Replies
Intuit Alumni
Jun 1, 2019 1:34:32 PM

You can still install TurboTax if your CD will not work.

Start by setting up your TurboTax account if you don't already have one with us.

Then, contact us and a Support Representative will push a download into your TurboTax account.

Once that's been done, simply sign in to My Downloads to download your TurboTax software.

Let me know if you have further questions.