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New Member
posted Mar 8, 2026 3:57:37 PM

Website not working

I'm trying to file my taxes using your online services but I can barely get past the welcome page. I have to reload the page to get the "Got It" button to become functional, once I get to the "Do Any of These Apply?" page everything stops working. I can't click anything, not the check boxes, not the sign out link, nothing. 

 

I have cleared my cache and cookies, as well as shut down my ad blocker. I tried Friday night (3/6/2026) and today (3/8/2026). 

 

I'm using a fully up to date version of Chrome. 

0 2 173
2 Replies
Employee Tax Expert
Mar 9, 2026 5:40:51 AM

I know you have tried many of these things, but I would maybe try a different browser.

 

You can try these things:

 

  • Log Out Completely: Before doing anything else, click Sign Out in the TurboTax menu.
  • Clear Cache and Cookies: This removes old, "corrupted" data that might be confusing the website.
  • Use an Incognito (Private) Window: This is the most effective "quick fix" because it launches the browser without any saved history or extensions (like AdBlockers) that often interfere with tax forms.
  • Check Pop-up Blockers: TurboTax often opens forms (like the 1099 PDF) or payment windows in a separate pop-up. Look at the right side of your address bar for a small icon with a "red X"—click it and select "Always allow pop-ups from Intuit."
  • Restart the Browser: Close all open windows of your browser entirely and then reopen it.

 

Most TurboTax errors happen because the browser is trying to use an old "session" from a previous visit. By clearing the cache or using Incognito mode, you force the browser to establish a brand-new, secure connection with the Intuit servers.

Level 15
Mar 9, 2026 5:50:21 AM

Additional things to try, if needed:

 

Reboot your router and modem.

If using a wireless connection, try a wired connection.

If using a VPN, try without the VPN if you can safely do so; i.e., if you are not using public Wi-Fi.   But you shouldn't be using public Wi-Fi for sensitive tax returns anyway.