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New Member
posted Jun 7, 2019 4:28:07 PM

Web site will not load

0 12 9771
12 Replies
New Member
Jun 7, 2019 4:28:09 PM

If you are having trouble entering information into TurboTax Online try to refresh your browser or you can try to use a different browser such as Chrome or Firefox

You can download Firefox here: https://www.mozilla.org/en-US/firefox/new/

You can download Chrome here: https://www.google.com/chrome/browser/desktop/index.html

 

If you are still having trouble you can try to clear your cookies and cache

https://ttlc.intuit.com/replies/3302272

New Member
Jun 7, 2019 4:28:10 PM

TurboTax doesn't seem to work at all with Firefox 64. Crash at login page.

Level 15
Jun 7, 2019 4:28:12 PM

Then try a different browser like chrome.

Level 15
Jun 7, 2019 4:28:13 PM

There's no problem with Firefox 64 for me so it's hard to know why you are experiencing a difficulty.   What is the specific website URL you are using?

And what OS--Mac, Windows, etc.?

New Member
Jun 7, 2019 4:28:15 PM

SEND ME THE SOFTWARE LINK FOR WINDOWS

Level 15
Jun 7, 2019 4:28:16 PM
New Member
Feb 16, 2020 10:24:58 AM

Why won’t my page load?

Level 2
Mar 2, 2021 7:06:37 PM

Mine is stuck loading "finish where you left off" on Deductions & Credits. I've tried Chrome and Firefox and both hang at that same spot. 

Intuit Alumni
Mar 3, 2021 9:56:39 AM

Have you tried to clear your browser's cache and delete cookies? A full or corrupted cache can keep TurboTax from functioning properly. 

@JRB28

Level 2
Mar 3, 2021 11:24:04 AM

Yes, and I spoke with a TurboTax support representative who said the only thing I could do was to clear and restart the return because it's a glitch. This was very upsetting because I'd spent hours filling out my taxes. 

Returning Member
Mar 10, 2021 4:30:36 PM

TURBOTAX THIS IS ALSO HAPPENING TO ME. TRIED CLEARING CACHE AND COOKIES ON CHROME AND FIREFOX. EVEN DID A CLEAR & START OVER. FIX YOUR CRAPPY PRODUCT. What a waste of time, wow.

Intuit Alumni
Mar 10, 2021 4:39:16 PM

Please contact Customer Care by clicking here.