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New Member
posted Feb 4, 2026 2:46:42 PM

Was led falsely and got double charged for same software

It was presented to me on Turbo Tax I was paying to efile my State taxes. I paid for the Deluxe version with state included and got a $10 credit from Sam's Club. A screen came up about paying $40, with $10 credit, for Indiana state taxes. So I paid it thinking I read its for efiling. Got to the end to efile and it says I have to pay another $25. I then checked my email and you had me pay for the State taxes software AGAIN. I already prepaid for this part of the software I already bought.

I need a refund and my $10 credit to apply to the $25 I am paying for efiling. ASAP

 

 

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1 Replies
Level 15
Feb 4, 2026 2:47:57 PM

You will have to contact TurboTax support for assistance with this problem. Use the key words Billing Issue


See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number/L0Od33nMQ_US_en_US?uid=lfgviwbm