W-2 Entry Issues

When go to the screen where you enter W-2s, the screen is blank. I use TurboTax Premier and am on Windows 11. Is this a known issue?

164

Expert Alumni

Feb 2, 2024 12:43:26 PM

Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax. Also, make sure you have ran all updates.

New Member

Feb 4, 2024 10:38:26 AM

I cleared cache and cookies (all time) and all updates are installed. No change in the behavior. I successfully entered a W-2 before the most recent two updates, and now I cannot even see what was previously entered.

Expert Alumni

Feb 5, 2024 6:26:36 AM

Try using a different browser and if that doesn't work please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service

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W-2 Entry Issues