See the following TurboTax FAQ for a possible solution to the problem of not being able to e-file your return: https://ttlc.intuit.com/community/bugs-and-error-messages/help/e-filing-when-box-16-of-w-2-is-greater-than-box-1/00/26191
I tried to access the link to get the support answer but was denied access. How do I get access?
For information on importing your w-2 please click the link below.
How do I import or enter my W-2 in TurboTax Online ...
Please click the link below for help with transmission issues when e-filing your return.
What if Transmit Returns doesn't work? - Community