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New Member
posted Jan 6, 2020 2:39:39 PM

using Turbotax 2019

Turbotax 2019 is totally different from my last several years of use.  I can't get it to access my 2018 return.  I never had a user ID and password in other years.  What can I do to get things going?  Is there a phone number or chat session for me to use?

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2 Replies
Level 15
Jan 6, 2020 2:48:00 PM

Did you use the TurboTax desktop CD/Download editions in the prior tax years?  If so, then it sounds as if you are using the TurboTax online web-based editions instead of the desktop editions if you are being asked for a User ID and Password.

 

Go to this TurboTax website to purchase a CD or Download of the 2019 software - https://turbotax.intuit.com/personal-taxes/cd-download/

Level 15
Jan 6, 2020 2:51:44 PM

Edited answer - Posted incorrect TurboTax link for the desktop editions - https://turbotax.intuit.com/personal-taxes/cd-download/