I bought Deluxe version from Costco, installed it. Everything worked fine until I discovered I needed to upgrade to Premier. I bought the upgrade, but it doesn't show up.
I removed the app, cleared related Keychain entries, and did a fresh re-installed.
Upon re-install it didn't ask for the new KEY. It seems to remember the old key which is tied to the original Deluxe desktop version. UGH.
How to I get the new Premier version to run??
Under Help
Select "Switch Product"
Select Activate new product
This will cause the current version to quit.
Then, when you manually re-start the program, it will ask for the new activation code,
which I had gotten when I purchased the upgrade.
So I did get it to work.
But WOW, this could (and should) have been SO MUCH EASIER.
When a user buys and upgrade, the flow should automatically perform the upgrade
or at least describe the steps required.
I had to call the support number to get this worked out.
Under Help
Select "Switch Product"
Select Activate new product
This will cause the current version to quit.
Then, when you manually re-start the program, it will ask for the new activation code,
which I had gotten when I purchased the upgrade.
So I did get it to work.
But WOW, this could (and should) have been SO MUCH EASIER.
When a user buys and upgrade, the flow should automatically perform the upgrade
or at least describe the steps required.
I had to call the support number to get this worked out.