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New Member
posted Feb 25, 2020 3:19:33 PM

Updates

cannot get any updates.  the update window freezes and will not install.  tried to leave it sit for over 45 minutes and nothing happens. all is frozen.  How do i get updates so i can file without any errors?

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4 Replies
Expert Alumni
Feb 25, 2020 3:39:08 PM

There are a couple of things that you can try to move past the update screen:

  • Try closing TurboTax,
  • Compete a  disk cleanup,
  • Restart your computer.  

If this doesn't work try this:

  • If you've enabled pop-up blocking in your web browser, please turn it off and try again.
  • If it's still not working, try again using a different web browser. (For example, if you're using Chrome, try using Explorer or Safari instead.)
  • If those suggestions didn't help, try going back to your first browser and delete cookies.

Hope this helps!

 

Returning Member
Mar 24, 2021 9:17:58 AM

How do I get the updates so I can file?  

Returning Member
Mar 24, 2021 9:19:16 AM

Nothing works.  Please let me file, please.  

Expert Alumni
Mar 24, 2021 9:46:42 AM

@userfoxden So that we can best assist you, please specify which TurboTax product you're using and what is happening to prevent you from filing.