Can you please clarify your question by reposting a new question with as many details as possible.
I have been working on this for over two hours. Please help!!
May I get you to provide additional details about your issue? Please respond on this same thread.
Update downloads and starts to extract and then freezes before the end. If I don't update the program works fine. Catalina 10.15.3
Had the same problem. Updated downloads fine, then it didn't do anything. It just took 10 minutes to extract the file.
Unfortunately, I'm encountering the same problem - stuck in extraction. Worse yet, I can't just bypass it and go into the program. What in the world is going on? This isn't the first time I've had problems with updates; very shaky process. Running MacBook Pro.
Having the same issue. Can someone at Intuit advise on a solution please?
@TaxRookie123 Follow the instructions in this link for troubleshooting. If you need further assistance, contact customer support here.
I wanted to start our 2020 taxes today. I opened TurboTax, downloaded the updates, but have been stuck in extracting the update FOREVER. I cancelled, restarted computer. Same result. I have a a MacBook Air.
These Turbo Tax FAQs will provide troubleshooting steps.
What are the TurboTax Desktop Mac Install Troubleshooting Tips?
This Turbo Tax FAQ will provide troubleshooting steps.
These fix links don't address the Extracting update issue, it keeps getting stuck at the same spot. To be clear, the software is already installed and it just keeps getting stuck in the same place.
Please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one assistance. Please see What is the TurboTax phone number? for contact information.
Same thing happened last year. Just have to let it sit "forever" and it'll finish when it's ready. Took mine about 10 minutes. Mileage by vary.
I did everything listed. After waiting 10 minutes. It finally is finished. Then it proceeds to install the update and restart. Then it says I need to download the update again. And stuck on the extracting update.
This is a problem that Intuit needs to fix!
Yes the extraction will finish if you are VERY patient. However, then the software updates and restarts; then the forces you to download and extract the update again.
To be clear this is an unresolved problem that Intuit needs to fix ! TurboTax 2019 Mac is unusable at all in the current state!
Corruption could have occurred in the Application or in an associated preference or support file.
The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2020 data file that had already been created with the tax data.
To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.
To remove TurboTax from your computer, you'll need administrative rights.
Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac
https://ttlc.intuit.com/questions/1901209-reinstall-turbotax-mac
OK I restarted and tried the update one more time. this time it works. My recommendation to anyone with this problem...
1 restart the mac
2 install the updates, wait 10 minutes for the unpacking. Then install the update.
3 if the program wants you to download the updates again, cancel out; restart the computer; then redo step 2.
I still contend this is a bug that Intuit needs to fix! But it can be gotten around with hours of frustration and reading posts like this.
This is a terrible solution "champ." This extract issue is an issue of piss-poor coding by the Turbotax developers. It's a huge known issue and Turbotax is simply refusing to look the other way instead of addressing the issue. Next year I'm switching to H&R Block, enough of this nonsense from Intuit.
@bmeeks wrote:
This is a terrible solution "champ." This extract issue is an issue of piss-poor coding by the Turbotax developers. It's a huge known issue and Turbotax is simply refusing to look the other way instead of addressing the issue. Next year I'm switching to H&R Block, enough of this nonsense from Intuit.
The amount of time to extract depends on the free RAM memory you have and the number of running processes. It should not take any longer then 2-3 minutes (never has for me).
Had the same issue on my MacBook Pro, running Mojave 10.14.6. TurboTax Home and Business kept hanging on extracting the update. Turned off my AVAST antivirus scans for files opened on the machine. Bingo. Extraction worked like it should. Updated, relaunched and works fine. Turned my AV software file scan back on.
Should not have to do that in order to install this software from a company like Intuit. They need to fix this issue.
Suspect others having similar problems will also find this is due to their AntiVirus software as well.
This has been a problem for years and years on both PC and Mac. In fact merely attempting to install TurboTax Deluxe can take multiple tries. There is no excuse for letting this update issue continue! Once you do get the thing extracted after waiting forever, then it takes forever to install. Why should it be so slow in this day and age. I have new Mac and new PC. Same problem on both although worse on the Mac. I wanted TurboTax 2020 on both computers. They can't claim it is a slow computer or slow internet connect for the updates, either. How about a answer, TurboTax? What do you have to say about this years-long issue.
Today is Sept 11, 2021.
Turning off antivirus worked for me too. Instantly. Thank you.