I have bought the Deluxe Edition from Costco. I use Windows 10 and I need to file Fed and AZ State, however, when I get to the end I get this error when I push the final button to file.....
"There is an update available for your version of TurboTax. Before you can file electronically, you’ll need to get this update. To do this, go to the Online menu and select Check for Updates. If you’d like to e-file your state return using TurboTax, it will need to be filed along with your federal return. You may also e-file your federal return now, then submit your state return later via TurboTax, by mail, or by visiting your state’s tax website for alternative e-filing options."
I have done those same instructions, rebooted my computer to be sure, opened the program again, hit send and still same error. I did this 3x and also checked for updates again within the program. Same results. What the!?!?! If I have to file state manually by paper I want my money back. Solutions please INTUIT!!!!!
UPDATE: After calling customer service 2x the only solution was to re-input all my tax info into the online version. The lady on the phone was very professional throughout the experience though. Thanks nicole!
I just had the same issue, went to support on the website to "contact us" created a ticket and called customer service, they emailed me an update, installed it and everything worked fine. Hope this helps! Great customer service!
Is the patch available somewhere on their website? I also need this patch.
There is a workaround for this issue. We apologize for any inconvenience this experience has caused and we are working diligently to help the returns get filed. In the above article, there is a link "here" that you can click on to receive an update once this has been corrected. Again, we apologize for any inconvenience this has caused."
"There is an update available for your version of TurboTax" loop when e-filing (Windows)
how about for mac? Im having teh same issues, Ive "force" installed a new az state update a few time still not going through.
Im having same issue with State of Alabama State rejected my return for PMI ins update installed update on 2/7 and now my Turbo Tax won't even load it immediately shuts down
Please follow the instructions below for Mac updating issues.
Troubleshoot TurboTax for Mac updating issues - Community
@angelinmypocket You will need to follow instructions for either the Windows or Mac update article.
I'm having the same issue for filling Illinios taxes. It just keeps doing the loop
Please Help!!
I clicked the link for fixing the error when filing, but there is only updates for New York and Massachusetts states and I need the update for Michigan. How do I get that one so I can file my taxes. Thanks
Please check the updated link, State Loop indicates TurboTax is "up to date" after updating but won't allow you to Install your sta..., to see if it helps with your problem.
If you continue to have problems, please click on the Contact Us form https://support.turbotax.intuit.com/contact/. We’ll help you connect with the right expert for your specific problem.
I am also having this issue. I have windows, and just want to be able to send my return without this update error popping up consistently.
Same problem - Illinois filing:( How do I get an update / patch?
Please see the Customer Support phone number below for further assistance:
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/
Hi - I am having the same issue with the Mass state return. Reinstalling the online version did NOT correct the issue. Still can't file the state return.
Here is some information that may help:
If you continue to have problems please contact Technical Support using this form:
TurboTax,
How about a manual patch for Illinois like for MA and NY? Cannot e-file my states taxes because of this endless update loop. Please? Or better yet, fix the program so this problem goes away for everyone!
when opening program and select update files ot takes a long tjme to update
If you're having trouble updating your TurboTax 2019 for Windows Individual software, you can use the link provided below to try the update manually:
Manually Update TurboTax for Windows Software (Basic, Deluxe, Premier, Home & Business)
Is the solution you said is available for MacBook as well? I tried submitting my taxes today and it sad I need an update. Please provide. Thank you
For information on updates for Mac please click the link below.
In MA, I downloaded the patch, when I try to install it I get this.
"The upgrade patch cannot be installed by the windows installer service because the program to be upgraded may be missing, or the upgrade patch may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch.
Please follow the instructions below to troubleshoot.
i have no errors except method of paying federal income tax due
i need to change method of payment as previpusly agreed
If you have already filed your return and agreed to pay your taxes via a specific payment method, you must call the IRS to cancel that payment and set-up a new one directly with the IRS.
Call IRS e-file Payment Services 24/7 at 1-888-353-4537 to inquire about or cancel your payment, but please wait 7 to 10 days after your return was accepted before calling.
@TodLe3_