I received and email stating that my credit card was declined. I have attempted to update my information numerous times per instruction in the email. I have used the original credit card and another credit card but I get the same message when I update the information "message Whoops! We hit a snag loading your data. Please try again." I have called the number listed for assistance in email 3 or 4 times, but still have no results. Is there anyone at Turbo Tax that knows what wrong with my account.
This could be a web browser issue so try a different web browser when updating your CC information.
Or contact TurboTax customer service/support use their contact website during business hours. Use the key words billing issues
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
I want to uipdate my credit card. The number you have no onger exists. I have tried to update several times recently but you still have the wrong number an my account was declined.
David Raunig
@ckr31drr30 wrote:
I want to uipdate my credit card. The number you have no onger exists. I have tried to update several times recently but you still have the wrong number an my account was declined.
David Raunig
Use this website to change your CC information - - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing
I received a letter informing me that my credit card was declined. the card in question was compromised and I am attempting to update a new card however no matter what I do nothing seems to work even when I update my profile on the internet.
Please heip
**bleep** this site you cant answer one same question I'll never use turbo tax again u less you can answer how to figure out what credit card you have on file for me!!!! Call me [phone number removed] or [phone number removed]
@Tyler317 wrote:
**bleep** this site you cant answer one same question I'll never use turbo tax again u less you can answer how to figure out what credit card you have on file for me!!!! Call me [phone number removed] or [phone number removed]
Sign onto your account - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing
I am at the right place but now where can I do what I intended to do - update my credit card info. What is next?
@DErwin wrote:
I am at the right place but now where can I do what I intended to do - update my credit card info. What is next?
Sign onto your account - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing
Don't bother contacting support . They just give you instructions on how to use the page which is pretty self explanatory. They don't get that it just doesn't work!! Tried on both Explorer and Chrome.
@angry3 wrote:
Don't bother contacting support . They just give you instructions on how to use the page which is pretty self explanatory. They don't get that it just doesn't work!! Tried on both Explorer and Chrome.
Answer to you prior post - Sign onto this website to change your Billing and Shipping information - https://shopping.turbotax.intuit.com/unified/downloads/myaccounts?route=myaccounts&cgcview=billing
The Debit Card $250 advance is a nightmare but if you need the cash fast
get it and get ready for phone time. TIP- the debit card fills from your federal
return. Edit your state tax or Call Turbo Tax before submitting and have them
confirm you know where your refund will come from.
Credit card info is ported from TurboTax to them and there are many answers
to your questions - not all of them right. They don't seem to have their business
going smoothly and it FRUSTRATES THE HE\\ out of me
I've been told that too only to find there was no sign on option if it didn't
recognize you. One way to prove who you are and if it doesn't match their
records, get ready for a minimun of 3 phone calls with a average wait
time of 12 minutes.
Yeah - Easy
@Marvin Prater wrote:
🙄
If you are an Advantage subscriber where you received the TurboTax software each year in November, see this TurboTax support FAQ for updating your Advantage account - https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-...
Otherwise use this website to update your TurboTax billing information - https://shopping.turbotax.intuit.com/unified/downloads/?route=myaccounts&cgcview=billing
@cwinslow wrote:
[PII Removed]
As already posted on this thread -
If you are an Advantage subscriber where you received the TurboTax software each year in November, see this TurboTax support FAQ for updating your Advantage account - https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-...
Otherwise use this website to update your TurboTax billing information - https://shopping.turbotax.intuit.com/unified/downloads/?route=myaccounts&cgcview=billing
If you would like to update your credit card information on a TurboTax Advantage account, please visit this Help Article. If you mean something else, please respond to this thread for further assistance.
Please clarify where the credit card number update is needed. Please respond to this thread for further assistance.
Carmoncelia Houston
I have a new credit card
[removed]
[removed]
I hope this is recorded and I am sent my soft ware for 2022. PLEASE CALL ME if this is not accepted,
[phone number removed]
If you are on the Advantage Auto Renew plan and your credit card didn't go though I think you are too late for that. You will have to buy Turbo Tax directly here or check in the stores,
https://turbotax.intuit.com/personal-taxes/cd-download/
You can update your Advantage account for NEXT November, How to update my Advantage account information
https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-update-or-confirm-the-info-in-my-turbotax-advantage-account/00/25883