Click on Review. The form and the date available will be shown.
Update is necessary before transmitting return
When I select "Transmit Returns Now", after thinking a few seconds it returns a popup that says "There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the online menu and select Check For Updates."
Before I started my return today, I did the updates. When I go to the online menu and select "Check for Updates", it tells me "Your software is up to date." But then when I select "Transmit Returns Now", it gives me the same message as above ("There is an update available..."). I'm caught in a circle. Can you help? I've already paid on-line for my state tax return. I'm using TurboTax Home and Business.
Desh Anand
@deshanand wrote:
Update is necessary before transmitting return
When I select "Transmit Returns Now", after thinking a few seconds it returns a popup that says "There is an update available for your version of TurboTax. Before you can file electronically, you'll need to get this update. To do this, go to the online menu and select Check For Updates."
Before I started my return today, I did the updates. When I go to the online menu and select "Check for Updates", it tells me "Your software is up to date." But then when I select "Transmit Returns Now", it gives me the same message as above ("There is an update available..."). I'm caught in a circle. Can you help? I've already paid on-line for my state tax return. I'm using TurboTax Home and Business.
Desh Anand
Try this -
Save your tax return and close the TurboTax program.
Re-start your computer.
Access the TurboTax program again to see if the problem has been corrected.
If the problem persists contact TurboTax support for assistance -
Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Or -
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax
I have the same problem. I was just on the phone with support and after 30 minutes and being put on hold, the customer service rep hung up on me and he left my shared screen. How rude is that.
Why can't I get help to transmit my return? There is obviously a glitch and I can't be the only one having the issue. Please give me the solution so I can get my refund.
What version of TurboTax are you using? Online or Download/Desktop?
If you are using the Online version, please try the following steps which may help clear the loop you are experiencing:
If none of the above steps resolve the issue, please reach back out here in the thread and someone will follow up with the next steps.
If you are using the Download/Desktop version, you may need to update. For Windows, see this Help Article.
For Mac, see this Help Article.
When I downloaded the manual update to my computer and then double-clicked it, it said I don't have TurboTax 2021 installed on my computer. I most certainly do have it installed. Please help me to transmit my return.
Please reach out to support for assistance. This FAQ will provide you with the steps to contact an agent.
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
@mpacilio2