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Level 2
posted Jan 29, 2024 6:52:37 AM

Unable to Efile return

Has there been any updates on forms.  I am unable to e-file. Error message regarding the return has certain forms that can't be e-filed due to tax regulations. I have never had this problem before.  There are other posts from a week ago and still no update. Today is the 29th and still unable to file.  Is there an issue with the Schedule C forms? 

0 32 1951
24 Replies
New Member
Jan 29, 2024 7:46:30 AM

I am experiencing the exact same issue!! It states under the heading "Issue" that certain forms are unable to be efiled and I will have to mail my Federal and State returns. I called the IRS a few minutes ago and confirmed that there are NO FORMS that CAN NOT be efiled so this is very frustrating to say the least. 

I'm leaving my email address in case you receive an update on this matter: [email address removed]

New Member
Jan 29, 2024 8:45:50 AM

Have the same issue. I Only have 1099s no W2s from reading so other posts, that may be where the issue is. 

New Member
Jan 29, 2024 11:47:26 AM

I am having the same issue today as well. 

Level 1
Jan 29, 2024 12:35:56 PM

I am having same issue. I am running Home and Business desktop on a Mac.

Level 15
Jan 29, 2024 12:47:20 PM

Some forms are not yet available in TurboTax. Either click on Review in your return or use this link to check expected form availability dates: https://form-status.app.intuit.com/tax-forms-availability/formsavailability?albRedirect=true&product=Turbotax_online&bu=cg

Level 2
Jan 29, 2024 12:52:15 PM

The issues appear to be with Schedule C. As a test I deleted the form and was able to process the efile.  When i put the form back in, I received the same error message. 

Level 2
Jan 29, 2024 1:08:13 PM

Same here. I have very simple returns. Says some oregon forms are missing but my oregon return has no issues when I do the review of it.  Called turbotax support this morning and they just say it is IRS's fault and to keep trying.  

Level 2
Jan 29, 2024 1:08:25 PM

Can Confirm. I did the same test and had the same results. There is no IRS issue with a Schedule C. This is strictly a TurboTax issue, and it is unacceptable for such a mainstream form to have an issue once e-filing is officially open. The lack of communication and the dishonest answers regarding the actual cause of this is very disappointing. It isn't that the form isn't ready. There's a bug in the software. Be honest about it.

Level 1
Jan 29, 2024 2:33:56 PM

I am having same issue under desktop mac home and business. Extremely frustrating and time consuming  trying to figure out if I did something wrong.  I wish Intuit would let us know what is going on. If TT doesn't file because of a form it should tell me what form when I run REVIEW after being told it can't efile.

 

Returning Member
Jan 30, 2024 6:44:10 PM

I am getting an error message that I can't efile because of certain forms. IRS states there are no forms that can not be efiled.

Returning Member
Jan 30, 2024 6:44:59 PM

I am having the same issue.

Level 15
Jan 30, 2024 6:57:57 PM


@wolfange wrote:

I am having the same issue.


See this TurboTax support FAQ for the problem and sign up to be notified when it is corrected - https://ttlc.intuit.com/turbotax-support/en-us/help-article/electronic-filing/getting-return-contains-forms-e-filed-forms/L2tfOUWVE_US_en_US?uid=ls0y2uhf

Expert Alumni
Feb 1, 2024 12:59:38 PM

This has been resolved. Try closing TurboTax, clear your Cache and Cookies, and reopen TurboTax.  Make sure you have ran all updates. 

 

@Jwilbe 

@davidz111369 

@DF48 

@mbrunn1515 

@2020 stimulus missed 

@TD8 

@candygeek 

@wolfange 

 

Returning Member
Feb 10, 2024 4:52:35 PM

I'm having the same issue, but even though it says unable to E-file, if you go to the "File" button, it recommends E-filing

 

Expert Alumni
Feb 11, 2024 11:45:21 AM

Please run Federal Review again to see if you have other forms that are not ready to e-file. The release dates for several forms were recently extended.

You can confirm the release date of TurboTax forms using this tool: Forms Availability Table

 

@mhtaylor1401 

Level 2
Feb 23, 2024 9:15:08 PM

Your software is telling me that I cannot file electronically because my return an unsupported form (3520).  This is bogus.  First of all the SW does NOT support 3520 for paper or electronic filing.  Secondly 3520 is NOT filed along with the regular 1040.  It is sent separately to a different IRS office in Utah.  Thirdly, I have been able to E-File my return using TurboTax for the past 8 years, despite needing to paper file 3520 separately.  

 

I need a timeline for this feature to be fixed.  Otherwise I want a refund under your satisfaction guarantee and I will file using one of your competitors.  I've used TurboTax continuously since 1996.  More and more frustrations have crept in over the past 5 or so years.  This one is a deal breaker for me.

Expert Alumni
Feb 24, 2024 4:23:03 PM

If you are getting this message in TurboTax regarding Form 3520:

 

"We Won't Be Able to E-file Your Return

It looks like you have a form or tax situation in your federal return that TurboTax doesn't support for e-filing. We do support it for filing by mail. 

Here are the details:

Your return contains one of the following unsupported forms: 3520, 3520-A, 5471, 8621, 8865

Don't worry, even though you are unable to e-file your return, we'll still help you file your return by mail." 

 

...then please try this additional step: 

 

Go back to Other Tax Situations and revisit Form 8938. Where TurboTax asks you to indicate whether you need to submit a Form 3520, don't mark the box for Form 3520. 

 

By clearing Part IV, Line 15 (Number of Forms 3520) from 1 to blank, you should eliminate the e-file error message.

 

See this discussion for more information about this solution.

 

See here for more information from IRS about Form 3520, Annual Return To Report Transactions With Foreign Trusts and Receipt of Certain Foreign Gifts

 

Send Form 3520 to the following address:

 

Internal Revenue Service Center
P.O. Box 409101
Ogden, UT 84409

 

Level 2
Feb 25, 2024 1:20:21 PM

Monika

 

While I appreciate the prompt answer, this is a workaround with potentially unacceptable side effects.  It would require me to file my return knowing that form 8938 contains invalid information.  Is Intuit going to indemnify me for any IRS penalty that may be assessed?  Or does Intuit have an official communication from the IRS saying that this is okay?

 

Have you opened an actual bug report for this issue so that your SW team can fix whatever code change has caused this to creep into TurboTax 2023?  

 

Thanks

Level 2
Mar 5, 2024 2:17:33 PM

Is anyone from TurboTax support going to respond to my message?

Expert Alumni
Mar 5, 2024 2:26:47 PM

The only other options to get around this issue this year are to either mail the return with the box marked on 8938 OR to also report the asset on 8938 (even though it is being duplicated on 3520) and e-file (in this case there isn't a need to mark that it's on 3520, since you're also reporting it on the 8938 making the IRS aware of the information.)

Reporting the asset on both forms will not cause any conflicts with the IRS, though it requires a few extra steps on the part of the taxpayer. 

 

Level 2
Mar 11, 2024 9:57:19 AM

Or how about the option of Intuit fixing the bug.  I don't need to file for another month - it is pretty obvious this is a simple issue.  It should be trivial to fix.  

Expert Alumni
Mar 11, 2024 10:02:45 AM

Would one of you be willing to share a data file with me (scrubbed of all of your personal data) so that I may submit this issue to developers to request correction of the e-file error? 


Here are the steps to share your file:

 

If using TurboTax Online 

  • Log into TurboTax
  • On the left, click on Tax Tools
  • Under Tax Tools, click on Tools
  • In Tools Center, click on Share my File with Agent
  • You will then see a 7 digit "token" number

If using a download/CD version of TurboTax

  • Open TurboTax, and your tax return
  • Select Online in the menu across the top of the screen
  • Click on Send Tax File to Agent
  • You will then see a 7 digit "token" number
     

Please return to this post and provide the token number in this thread.

@Jwilbe @texas_scot 

Level 2
Mar 12, 2024 12:33:57 PM

Token number is 1208068

 

 

Expert Alumni
Mar 12, 2024 1:49:54 PM

Thank you, much appreciated.  

@texas_scot