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Level 2
posted Jul 10, 2020 11:24:41 AM

unable to e-file

I keep getting 
Your transmission didn't go through
We could not e-file your return for the following reason:
The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

0 9 1279
1 Best answer
Expert Alumni
Jul 13, 2020 8:56:12 AM

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

9 Replies
Not applicable
Jul 10, 2020 11:28:28 AM

are you using a cell that's in a foreign country?  that requires a foreign country code.  which can't be used. 

or if US phone are you entering 1 (not needed) + 10 digit number? 

Level 2
Jul 13, 2020 1:43:43 AM

Thank you for the reply.  I am filing from Israel, but I used my mother in law's, US, 10 digit, phone number in the return.  When I looked up who else had this problem, they were all filing outside the US, but many were using US phone numbers in their return.  So, I wonder if there isn't some bug in the program.  It worked fine last year.  I would really like to send this before the 15th.

Expert Alumni
Jul 13, 2020 8:56:12 AM

Solution: Intuit Account -> Sign In & Security -> Phone (change & save no need to verify) -> back to e-file and retry.

Level 2
Jul 14, 2020 3:30:58 AM

CatinaT1, may your name go down in the annals of tax-filing happiness.   Thank you

New Member
Jul 14, 2020 4:26:14 AM

Hi Catina!

 

I'm stuck on the Home Office worsheet for two home offices, confirming 'Simple Method' in 2019.  Every time I tried to efile, it just gives me the Continue button. 

 

Thanks,

 

Conrad

Expert Alumni
Jul 14, 2020 10:02:31 AM

Maybe this will help:

 

https://ttlc.intuit.com/community/business-expenses/help/how-do-i-allocate-expenses-for-2-home-offices/01/26657

New Member
Jul 25, 2020 1:57:14 AM

Thank you so much author; your solution worked for me. You saved me money time and agony. 

New Member
Feb 2, 2021 4:27:35 AM

I am filing from Panama.  I had changed my number to my Panamanian number but now unable to e-file.  Saw your post about changing the number again (without verification) and changed the number to my daughter's cell number is the U.S. without verifying it.  Still unable to efile and keep getting the same error message:

 

Your transmission didn't go through
We could not e-file your return for the following reason:
The Intuit Electronic Filing System is having difficulty recognizing the data in the return you are sending. To ensure you have the latest version of TurboTax, wait 24 hours to update your program automatically. If you still can't transmit your return, go to www.support.turbotax.com for a solution or workaround. In some cases, you may need to file your return by mail. - 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Must be between 10 and 10 digits.

Intuit Alumni
Feb 2, 2021 8:21:36 AM

@rstraszewski 

Please log completely out of TurboTax, then try clearing out your browser's cache and delete the cookies stored on your computer. A full or corrupted cache can keep TurboTax from functioning properly. 

Please see the following TurboTax FAQs to assist with this:

Once you do that, then change the telephone number to a U.S. number and see if that lets you continue to e-file. For more information about this error: Error message 601ERRV:5, CustHdr_17 - ?:? - Invalid SMS Number. Contains invalid digits

If you continue to have issues please see the link below to contact one of our TurboTax representatives: 

What is the TurboTax phone number?