New Member

posted Apr 13, 2025 5:43:16 PM

turbotax

I purchased turbotax premier download from Sam's club. I received an email from Sam's club containing the download button & the turbotax key for this item. It is not allowing me to download. Please help

Thank you.

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2 Replies

Level 15

Apr 13, 2025 5:46:50 PM

Clear the cache from your web browser and try to download again. If that does not work then go to this TurboTax website to download the edition you purchased - https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax/

Level 15

Apr 13, 2025 5:47:35 PM

Do you meet the 2024 Turbo Tax Desktop Download System Requirements
Windows 10 or later or Mac OS Ventura 13 or later (newer).
https://turbotax.intuit.com/personal-taxes/cd-download/tta-system-requirements

How to get started with the Desktop program, install and activate it
https://ttlc.intuit.com/turbotax-support/en-us/help-article/product-delivery/download-software-turbotax-com/L7u9oLEkq_US_en_US?uid=luqgvzrd

If you are having trouble going to installturbotax.com, you can go here to start the download
https://turbotax.intuit.com/personal-taxes/cd-download/install-turbotax