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Level 2
posted Mar 15, 2025 1:42:59 PM

TurboTax program does not return to where I stopped when I open program to an existing return?

TurboTax 2024 Windows version. The software starts at the beginning of the return again, but still has all the data I have entered.

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1 Best answer
Level 15
Mar 16, 2025 10:58:29 AM

@powersj 

 

It may depend on exactly where you left it.

 

IF it's in the middle of a tax form, I don't think it returns there.

IF you have worked out to a menu page, then it usually returns there.

 

BUT

I've noticed, that if I return after a software update....it always seems to return to the starting point.  (at least it seems to do that for the Desktop Windows software)

3 Replies
Expert Alumni
Mar 16, 2025 5:43:06 AM

There are two options in the Online version.

  • Pick up where you left off and
  • Work on other XXXXX

My experience is that if you select Pick up where you left off, it will return you to the last work area.

 

If you want to return to a specific area, you can use this process.

Select Tax Tools

  • This is on the left sidebar
  • You may have to minimize the Federal and State options
  • You also may have to scroll down on that menu
  1. Once you can work on Tax Tools
  2. On the drop-down select Tools
  3. There will be 3 or 4 green boxes
  4. Select Topics Search
  5. Type the form number or a topic.
  6. Continue through the questions.

       

 

 

Level 2
Mar 16, 2025 10:53:05 AM

But in previous versions I believe when I opened an existing return, the program returned to the spot where I had stopped.

Level 15
Mar 16, 2025 10:58:29 AM

@powersj 

 

It may depend on exactly where you left it.

 

IF it's in the middle of a tax form, I don't think it returns there.

IF you have worked out to a menu page, then it usually returns there.

 

BUT

I've noticed, that if I return after a software update....it always seems to return to the starting point.  (at least it seems to do that for the Desktop Windows software)