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The software isn't working. I don't need to wait 30 minutes to talk to a tax specialist. What is going on with this service. Have used it for years. But it's suddenly impossible to use.
Premier. Doesn't matter what computer I log in with, I just get a spinning blue wheel. I'm 3/4 done with my taxes but I've gotten nothing done for several days now. I'm not doing anything different than past years. I've cleaned the cache etc on my computer. I bought a new router. I hooked up directly. Nothing helps
Same here. How to file for extension if needed? Free hopefuly.
3/4 done spinning blue wheel, when i log back on says not complete i try to redo it it says a number with that social secuirty has filed! but it has not.....its like its stuck with blue wheel spinning!!!!!!!!!!!!!!!!!! help deadline is in 2 days
I get the spinning blue wheel when I try to use SEARCH. I reported this twice and get no response. 2020 Premier Download
If you are stuck on a screen or it is blank in TurboTax you may need to log out and restart your computer, then log back in, or try another browser. You may need to clear your cache and cookies. Please see these TurboTax FAQ's for information on how to clear your cache and cookies:
To clear your cache use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135
To clear your cookies use this TurboTax FAQ:
https://ttlc.intuit.com/community/troubleshooting/help/how-do-i-delete-cookies/00/25978
Turbo Tax is an absolute mess. I've been unable to file my taxes and will not have to redo my taxes AGAIN using another software package. TurboTax used to be great program. Not anymore.
I am using the TurboTax Premier downloaded program. I can not advance past the beginning of the state returns screen. When I push the blue "Start" button to begin my California return, a window pops up allowing me to update the software. When I perform that function, the updater window tells me its completed and brings me back to the same window. No advancement, just a continuous loop
I reinstalled the program, which didn't help. So, I transferred the uncompleted tax file to another computer and installed the program there. The state download worked on the new computer and I was able to complete and file my taxes. I've completed two years of taxes on my first computer, so it was weird that the program did not work this time.
Why won't it let me go to file my state, but federal worked?
Click on State on the left side menu to complete your state return. You can't e-file it until your federal return has been accepted if you did not file them together. @tponce99
also, browser internet security settings (local zone, internet zone, etc) might be overly restricted;
try adding https://ttlc.intuit.com to the list of allowed sites.
did all that several times over several months and it still goes into a loop on SEARCH
Please try clearing your cookies in your browser and then log back into your TurboTax software. Many times, this will help clear the issue and allow you to log back in.
Loads and loads of problems - along with the same as yours - 'the spinning blue wheel'. The only resolution was to open a new account.
Along with that, Turbo Tax:
I am not able to log in keeps saying it hit a snag. Trying to file taxes
I am having the same problem all these other folks are having. I have scheduled time to do my tax return and now can't do anything because the "Turbotax Home and Business I bought won't work. If I could get a phone number for Turbotax I would really like to talk to someone from there and get this done!
Contact Customer Service. (You need to pick the CD/Download program in the product drop down box.)
5am-9pm Pacific Time Monday -Sunday
https://support.turbotax.intuit.com/contact/
What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632
I paid the fee to get my taxes done. Now I am requesting a refund because Turbo tax is not able to file for me. I have used Turbo Tax for several years now without issue. Now I am seeing a lot of other people cannot file either. Is turbo tax just collecting money now and scamming people into believing the site is still legit? HHmm. make me wonder.