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New Member
posted Mar 18, 2023 5:12:41 PM

TurboTax not working on Mac

I have installed TurboTax from CD and when I open it, after it  installs all updates,  I have just had a white screen with a blue dot in the middle and a Blue "Cancel" button.  I see that others have had this issue and the replies are "check if you have admin rights" which I do.  Anyone solve this issue?

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3 Replies
Intuit Alumni
Mar 19, 2023 10:25:13 AM

Please see the below TurboTax Help Article for assistance with your software not working properly.

TurboTax for Mac won't open when installed

New Member
Mar 19, 2023 3:17:18 PM

That article has nothing to do with my issue.  It is installed OK.  It downloaded all updates after installing.  But when it is finished installing all updates I get a White box with "Turbo Tax 2022" at the top, a blue dot in the middle, and a single blue "Cancel" button to click.  I am an administrator.  It is not a "malicious software" issue with the macos.  It installed OK but will not run.  I even tried deleting the software, downloading a new copy from TurboTax and installing a fresh copy and the same thing happens...

 

Any other ideas?

Intuit Alumni
Mar 20, 2023 8:50:33 AM

Please reach out to TurboTax Customer Support and request to speak to a tech support agent who can assist with this issue. 

What is the TurboTax phone number?