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New Member
posted Nov 2, 2020 10:03:43 AM

TurboTax Mac desktop 2019

TurboTax Mac desktop 2019

0 18 1870
18 Replies
Alumni
Nov 2, 2020 10:05:32 AM

I don't see any question there.    This is a forum, not chat.  Please ask a complete question.

Level 15
Nov 2, 2020 10:06:57 AM
New Member
Nov 2, 2020 10:08:37 AM

It only presents the Windows option.

New Member
Nov 2, 2020 10:10:07 AM

Sorry, my frustration was getting to me.

The web cart only offers the Windows version to me.

Level 15
Nov 2, 2020 10:12:44 AM

When you click on Buy Now you don't get this pop up?

 

16A9AECB-369C-45DA-9BE6-37FBD797AF14.png

New Member
Nov 2, 2020 10:17:25 AM

Screen Shot 2020-11-02 at 12.16.44 PM.png

New Member
Nov 2, 2020 10:20:34 AM

Same response on Firefox, Safari, and Chrome

Level 15
Nov 2, 2020 10:24:07 AM

That's weird.  Contact Customer Service

 (You need to pick the CD/Download program in the product drop down box.) 
5am-5pm Pacific Time Monday -Friday
https://support.turbotax.intuit.com/contact/

What is the Turbo Tax phone number
https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

Alumni
Nov 2, 2020 10:27:26 AM

Works fine for me - just tried it to be sure they did not break something.

 

https://turbotax.intuit.com/personal-taxes/past-years-products/

 

Screen Shot 2020-11-02 at 10.25.05 AM.jpgScreen Shot 2020-11-02 at 10.26.27 AM.jpg

 

 

 

Alumni
Nov 2, 2020 10:32:44 AM

Also what Mac OS are you on?   It requires OSX 10.13 or later.   Perhaps it blocks the download if the OS is not comparable.

Level 15
Nov 2, 2020 10:36:08 AM

I got my screen shot on my iPad iOS 12.4.1 (not a Mac) and was offered both Windows and Mac.

Level 15
Nov 2, 2020 10:42:31 AM

If you don't see both option log out of everything Intuit  and clear your cookies and try again. 

Level 15
Nov 2, 2020 10:44:12 AM


You might get a better price from a reputable online seller that still has TurboTax for 2019 in stock.

Level 15
Nov 2, 2020 10:48:22 AM

I get "something" similar if I compress my browser window to a ridiculously small window...but I see a scroll bar that does go down to the MAC selection.  Are you sure you're not on a phone?

 

I see the section in your posted picture where a scroll bar is supposed to appear, see if it is active, even if the arrows aren't showing ...or...try expanding your browser window to full size.

_____________________________________

DesktopDownload_1.png

 

 

Alumni
Nov 2, 2020 10:59:15 AM

Good point @SteamTrain .   Unless System Preferences ->  General -> Show Scroll Bars -> Always is checked then a Mac will not show the scroll bar (but will allow scrolling even is the bar is not shown).

Screen Shot 2020-11-02 at 10.57.37 AM.jpg

New Member
Nov 2, 2020 1:42:02 PM

Mac OS 10.15.7

Using the inspector, I can see that there is only one button in the underlying HTML.

Deleted cookies.

Restarted browser.

Restarted Mac.

Logged out, then back in again (though that is pointless, as the link to log in takes you away from the purchase selector – after which when you log in and go to the selector...it asks you to log in.)

 

Alumni
Nov 2, 2020 1:49:44 PM

No need to log into anything to go to that link.  I have no idea why that is happening to you since it does not happen to anyone else and I cannot reproduce it.

 

What are you logging into?    TurboTax online is closed for 2019 of that is what you are logging into.  Use the past years products link.

Level 15
Nov 2, 2020 2:09:21 PM

You might get a better price from a reputable online seller that still has TurboTax for 2019 in stock.