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Level 2
posted Feb 12, 2022 8:02:38 AM

Turbotax is in a loop

I imported data from Edward Jones.  When I was reviewing things in the capital gains I got on the screen about the loss carryover from 2021.  Now i am in a loop.  How do I get out?

0 10 1083
10 Replies
Intuit Alumni
Feb 12, 2022 3:19:36 PM

Were you trying to file your return? If so, please follow the workaround here. 

 

If you need additional assistance, please comment and let us know how we can assist you. 

Level 2
Feb 15, 2022 5:16:37 AM

I was not trying to File.  I was still entering my income.  I was in the part where the program asked about my 2021 loss carryover..  That is when it began looping, taking me through  three or four screens . I went through the loop answering the questions the same way about 5 times before giving up and asking for help.  It would have been great to have been able to talk to a real person at that time.

 

Richard Tidwell

Level 1
Feb 19, 2022 7:01:31 AM

I am encountering the exact issue in the same spot...   Please help

Intuit Alumni
Feb 19, 2022 9:06:27 AM

@taxfile2021

 

Please see this Help Article which contains additional troubleshooting for this matter. 

 

Level 1
Feb 19, 2022 11:19:03 AM

The "answer" is not even close the to issue here -  it is NOT during transmission is it on first data entry - you have a BUG please find and fix this - cannot proceed with taxes without it being fixed

Level 2
Feb 19, 2022 1:15:36 PM

PLEASE READ MY PROBLEM STATEMENT!!! 

I AM NOT TRYING TO FILE.  I AM TRYING TO GET THROUGH ENTERING MY  INCOME INFORMATION.

 

I am using the desktop version.  When it gets in the section where it asks about my AMTI from my 2020 return is when it goes into a loop and never finishes.

 

There is a bug in the program!

 

Richard Tidwell

Intuit Alumni
Feb 19, 2022 6:01:36 PM

Try to udate the software, How do I update my TurboTax CD/Download software program?
https://ttlc.intuit.com/community/installing/help/how-do-i-update-turbotax-cd-download/00/26038

If that does not work, there is a link at the bottom of this article for manual updates.

Level 1
Feb 21, 2022 11:29:10 AM

I manually have gone to update software - using the main menu bar - and that said that my software is up to date - and it is still not fixed. 

 

When I first started it and I pressed continue - it was still in the loop. Then I exited - restarted - performed the update check - and when it said it was "up to date" - I was done - nothing fixed yet.

Level 1
Feb 21, 2022 12:53:34 PM

My software is up to date.  I also did the manual update as requested.   That did not fix the issue.   The software goes into a loop after I respond to the question asking about "Investment Stock Options".   I cannot proceed further. 

 

Please resolve.

Intuit Alumni
Feb 22, 2022 11:39:32 AM

You can click here for more assistance on the loop you are experiencing. If this does not help please reach out to let us know.